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Indy+S
Known Participant
September 24, 2026
Question

Acrobat has updated, seemed to work but once again images not loading

So it looks like Acrobat updated on its own, the desktop app itself not web, and for the last few days I’ve been trying to catch up on Wikipedia but tonight, I’ve noticed that it freezes on some pages, I cannot make out a pattern, then it finally loads but without some images. Only this time, there’s no error message at all so I can’t figure out why. Got a video of two pages where this happened. I’m scared there’s another bug in the program. (I uploaded a test for reference.)

8 replies

justlearnskills
Community Expert
Community Expert
October 1, 2026

​@Indy+S First, did you update to the latest Acrobat version?


For my test, I am using this page:
 https://en.wikipedia.org/wiki/Sh%C5%8Dgun_(2024_TV_series)

 


I did clcik on Advanced Settings. I have the choice of Conversion Engine. Because I am always using the old school look, I changed from Enhanced to Classic. Under the HTML, I turned on everything with a checkmark:
 


Hit Ok and click on Create
 


A message did pop up on my new MacBook, but I choose to ignore it, as it still created a new PDF

I dunno, if this is fine with the photos to the Links?​​​​​​​

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Indy+S
Indy+SAuthor
Known Participant
October 1, 2026

​@creative explorer I have the latest version, but I did not know that that further settings window was there. Or that there were options to change the encoding, like I changed it to Roman (Macintosh), doesn't seem to have much change, unicode makes it a little faster. The Shogun document looks good, it looks like what I usually get. But something I decided to test out, I noticed one page (https://en.wikipedia.org/wiki/Antikythera_mechanism) always gives a blank problem with a bunch of the images, but when I took a look at the images themselves at the top, they’re .webp format. I tested using another page, and sure enough, the webp file at the top didn’t save. Same with the King Ghidorah page I retested, I think that might be the problem, Acrobat has some issue with .webp images, from what I’ve seen anyway. So for now, they’ll likely have to be saved in the browser format. Thanks for putting up wth me for this time, I know I’m not easy to deal with.

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justlearnskills
Community Expert
Community Expert
September 24, 2026

​@Indy+S It looks like it time-out. Why don’t you just download as a PDF from Wikipedia? For example, I looked for Shogun and click on three dots and scroll down to Download as PDF
 


Then I can select the Appearance. Everything is downloaded as a PDF with images, and layout. It took seconds
 

 

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Indy+S
Indy+SAuthor
Known Participant
September 24, 2026

​@creative explorer Because the Wikipedia PDFs don’t give the date and time, which is important for me to keep track when I print them out later, and don’t have the blue highlights for URL’s, nor allows for landscape orientation after fiddling with the appearance menu so that things don't get too scrunched together. I’ve been doing this a long time and find Acrobat’s results easier to go through again.

Edit, also the Acrobat PDFs save stuff like the templates and categories which is helpful. 

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justlearnskills
Community Expert
Community Expert
September 25, 2026

​@Indy+S Actually that isn’t true.On Wikipedia, you can get the date, time and URL on the PDF. For example, 
 


Instead of Downloading the PDF, you are going to select ‘Printable Version’ — you can change in the print settings to be Landscape mode, and turn on Headers and Footers options. The blue hyperlinks is now just a black underline, easier to read (and less Cyan ink too!)

 

 

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Indy+S
Indy+SAuthor
Known Participant
September 24, 2026

Could only replicate this on one other page, I have not figured out what the pattern is yet but there’s never na error message now saying there is a problem at all.

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