Acrobat High CPU usage

Question

Hello,I am having the same issue as many other user here. A process called "Adobe Genuine Software Service (32bit)" and "Adobe Genuine Software Integrity Service" are using 14% CPU  each on every computer startup. These 2 processes seem to be related to the service "AGMService.exe". I am having this issue on 2 computers (one of which is new since last week). I have installed creative cloud and only have Adobe DC installed (installed though the creative cloud app) with a corporate liscence (sign in via corporate SSO). I'm on Windows 10 Enterprise v1909. I have tried the link an admin (username Jeff) provided to find the serial number but the link is old and no longer works. Can somone please send me instructions on how to extract the install logs or find my serial, or help me fix the issue please?Regards,Val

Amal. · Answer

Hi there

Hope you are doing well and sorry for the trouble. As described the Adobe Acrobat application is consuming high CPU usage.

Would you mind sharing the version of the Adobe Acrobat/Reader DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version installed. Go to Help > Check for updates and reboot the computer once.

Also go to Edit (Windows), Adobe Acrobat (Mac) > Preferences > Page display > Under Rendering, Uncheck 'Use Page Cache' and reboot the application and see if that makes any difference.

Regards

Amal

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