Skip to main content
Agabriel
Agabriel
Participant
March 9, 2026
Question

Acrobat High RAM usage (90%+)

  • March 9, 2026
  • 2 replies
  • 115 views

Hello,

 

I am currently experiencing issues with Adobe Acrobat using 20+ GB of RAM when trying to use any acrobat functions from organizing pages to OCR. These are not large files (>100MB). I’ve been able to consistently reproduce the issue with multiple different files and on multiple devices including PCs fresh out of the box. 

 

I have reproduced the issue on W11 24H2 and 25H2, On Acrobat Version 25.001.20997. Tested it on both 32 and 64bit. Uninstalled and reinstalled acrobat. Tried doing a full reinstall of the computers OS. Protected mode is disabled. 

 

Systems have 32GB of DDR5 RAM, an i7 with an M2 SSD.

 

It seems like from my research this is just a consistent issue with Adobe as I’ve seen reports of this same issue going back 10 years. Is there ever going to be a fix?

    2 replies

    WallabyMK
    WallabyMK
    Participant
    March 25, 2026

    Hi ​@Agabriel ,

    This caused me a lot of headaches, and in the end I had to restart Acrobat after every scan (it was using up to 250GB of virtual memory and would occasionally crash whilst I was editing pages). I disabled the AI features as a test (Preferences -> Generative AI). Since then, I haven’t had any more memory issues and Acrobat no longer crashes regularly, which used to happen. So if you don’t need the AI features, it might be worth a try.

     

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    March 25, 2026

    Hi ​@WallabyMK,

     

    Hope you are doing well.

     

    Sorry for the trouble with using Acrobat, and thanks for sharing the workaround. 

     

    If the situation occurs only when you are using Acrobat with Gen AI features enabled, would you mind helping us with the logs so we can investigate the issue better?

     

    If yes, please help us gather logs from your machine: https://adobe.ly/4l1gBRA. Please make sure Procmon is selected. You can upload logs using this tool and share your Unique log ID with us. 

     

    Look forward to hearing from you.

     

    Regards,

    Souvik

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    March 10, 2026

    Hi ​@Agabriel,

     

    Hope you are doing well. Sorry for the trouble with using Acrobat.

     

    When you mention files not being very large, are they files generated through DWG or AutoCAD, or are they design files? Just trying to understand the type of files you are working with to give a better solution.

     

    Also, did the issue start occuring recently or is it a persistent issue from a few updates?

     

    Would you mind sharing a few more pieces of infromation for further investigation:

    1. A sample file (if possible) to try and reproduce the issue in-house;

    2. Please help us gather logs from your machine: https://adobe.ly/4l1gBRA. Please make sure Procmon is selected. You can upload logs using this tool and share your Unique log ID with us. 

    While you do so, please try the below steps and check if it helps:

    1. Go to Preferences > Page Display > uncheck “Smooth Images” and “Use Page Cache;”
    2. Go to Preferences > Documents > Change the number to the right of “Documents in the recently used list” to anything 10 or below;
    3. Update the application to the latest version (25.1.21265). Info here.

     

    Let us know how it goes.

     

    Regards,

    Souvik

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices