Acrobat highlighter not working

Forum|Forum|4 years ago
November 25, 2021
1 reply
369 views

This used to work very well. Now it will not work at all and i am almost ready to cancel all my Adobe accounts, I am so frustrated.

Edit and convert PDFs

This topic has been closed for replies.

Amal.

Legend

Hi Nimbus,

Hope you are doing well and sorry for the trouble. As described the Acrobat Highlighter is not working.

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. What is the workflow/steps you are doing?

What happens when you try to highlight the PDF file? Do you get any error message? If yes, please share the screenshot of the same for a better understanding.

What is the version of the OS and the Adobe Acrobat DC you are using? To check the version of the application go to Help > About Acrobat and make sure you have the recent version 21.07.20099 installed. Go to Help > Check for updates and reboot the computer once.

We are here for help, just need more info.

Regards

Amal

Nimbus264Author

Participating Frequently

Thanks.
I’m using the latest version and have deleted the one installed and installed the latest version (same one).
When you try to highlight something, nothing happens UNLESS you drag it through a picture then you get a huge area of yellow. Picture attached.below.
ive just updated to Windows 11 and it is doing strange things to some programs.
Version below:
[cid:image001.gif@01D7E241.5ADFB180]

[cid:image002.gif@01D7E241.5ADFB180]

Sent from Mail for Windows

Amal.

Legend

Hi there

We are sorry to hear that. Please make sure its not a scanned PDF document? Please try to run the OCR on the document as described here https://helpx.adobe.com/acrobat/using/edit-scanned-pdfs.html and see if that helps.

Also, we are not able to access the attachments that you have sent.

Regards

Amal

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