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Jim290441998s26
Participant
March 24, 2023
Answered

acrobat Install almost completes, then exits install with "new version already installed"

  • March 24, 2023
  • 3 replies
  • 1760 views

Originally had a local Acrobad DC reader app on my windows 10 laptop working.  My work login includes the adobe subscription suite and over wrote my local app settings.  I no longer have the subscription access and want to reinstall the old Reader app, but the install executable never complete (up to 98% installed) then prematurly quits the install stating "a newer version of acrobat is already installed" with the only selection options button of "Finish" is available.  The installation never competes, and there is not trace of acrobat or an uninstall options under the windows - control panel - apps  list of installed or modifiable applications on the pc.   Is there a way to run an "uninstall" app for the acrobat program that will scrub the registery for the conflicting option key?   I'd like to use acrobat again and system currently defaults to Windows Edge to read PDF files.

This topic has been closed for replies.
Correct answer Amal.

Hi @Jim290441998s26 

 

Hope you are doing well and sorry to hear that.

 

If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the direct link
https://get.adobe.com/reader/enterprise/

 

Regards
Amal

 

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

3 replies

J
Jim290441998s26Author
Participant
March 31, 2023

OK, did the uninstall again, and then the direct downloadable .exe installed DID do the trick.

Acrobat is again working.

Thank You for your assistance.

J
Jim290441998s26Author
Participant
March 31, 2023

No the uninstaller did not work.  Still get the same message towards the end of the installer process.

So still no acrobat reader is available to me.

Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
March 24, 2023

Hi @Jim290441998s26 

 

Hope you are doing well and sorry to hear that.

 

If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the direct link
https://get.adobe.com/reader/enterprise/

 

Regards
Amal

 

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

    J
    Jim290441998s26Author
    Participant
    March 25, 2023
    Ran cleaner program successfully, but the reinstall still pops up with the
    same message "a new version of acrobat is already installed" yet every
    program directory "Program files", "Program files (x86) have empty
    folders where the acrobat files should be (and Yes I have the "view system
    and hidden files" attribute set so these are empty folders.



    Not sure what else to do. Maybe a windows system refresh to clear the
    registry. Lots of other programs to reinstall then.



    Jim K.
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