Participant

Question

Acrobat is crashing and creating multiple processes, requiring all to be shut down before it reopens.

Forum|Forum|1 month ago
July 7, 2026
32 replies
410 views

On multiple different computers I have had the same issue in Acrobat where it has been working fine, and then all of a sudden it won’t open any more. When I check in Task Manager, I can see multiple processes sat. It has happened so many times I have created a .bat file that runs “taskkill /f /im acrobat.exe", which shuts all instances at once.

I have tried on different machines and, after a while, get the same result. I have tried different PDFs. I have also reinstalled Acrobat on one machine, but after a few days the issue occurs again.

S

steven_4589

Participating Frequently

Are you confirming it is still a bug?

Anand Sri Bhattacharya

Community Manager

Hello @steven_4589

I am sorry for the trouble. Could you please collect the Logs from the affected machine and share them with us? To collect the logs, please refer to this article: Adobe Acrobat Diagnostics | Adobe Acrobat

Once logs are collected, share the log ID with us.

Regards,

Anand Sri.

D

Dynamic_Sunbeamd905

Participant

Ive been following these threads. All I have seen is the same reply. “collect the logs”. You have been collecting logs for over a month now. When will we see a fix, or an announcement from Adobe? The 7171 update did not repair the hung session issue.

S

steven_4589

Participating Frequently

26.001.21771 and 21745

Anand Sri Bhattacharya

Community Manager

@steven_4589

Thanks for sharing the details. The Product team is actively working on the fix. Once it is validated internally and ready to be shipped with the public release, we will update this thread.

Thanks again for your patience and cooperation.

Regards,
Anand Sri

S

steven_4589

Participating Frequently

Is this a confirmation it is still a bug?

M

mmmogsy

Participating Frequently

I have the same problem and the July update did not fix it. Infact I tried reinstalling Acrobat but CC keeps failing to install! I had to go and manually download the acrobat installer.

The absolute shambles that Adobe is, continues to get worse.
At this point I am cheering on ai to replace me and take my job so that I never have to use an Adobe product again, cancel my Adobe subscription, go outside and become a plumber.

Meenakshi0101

Community Manager

Hi mmmogsy,

Thank you for reaching out, and sorry to hear that you are still experiencing the issue.

Could you please confirm the currently installed version number of Acrobat?

Please also collect logs for the process using the steps suggested here: Adobe Acrobat Diagnostics. Once logs are collected, share the log ID with us. We will share the log ID with the team for review.

We look forward to your response.

Thanks,

Meenakshi

M

mmmogsy

Participating Frequently

Not only do I pay for a subscription but now I have to take time out of my day to help you fix your bugs too. No thanks. Just pay a developer to fix it.

S

steven_4589

Participating Frequently

Still seeing issue with latest patch. Any update? Thanks

Meenakshi0101

Community Manager

Hi steven_4589,

Thank you for reaching out, and sorry to hear that you are still experiencing the issue.

Could you please confirm the Acrobat version number currently using? Please collect logs for the process using the steps suggested here: Adobe Acrobat Diagnostics. Once logs are collected, share the log ID with us. We will share the log ID with the team for review.

Thanks,

Meenakshi

Anand Sri Bhattacharya

Community Manager

Hi All,

Thanks for your patience and cooperation on this.

The fix has been deployed with the latest build of Acrobat/Reader version: 26.001.21745 Planned update, Jul 23, 2026.

Please install the latest update from the Menu > Help> Check for updates, and restart the machine after installing the build.

Let us know if you experience any issues.

Regards,

Anand Sri.

R

Raymond RedAuthor

Participant

Hi @Anand Sri Bhattacharya,

Do you have an estimated release date for the fix?

Anand Sri Bhattacharya

Community Manager

Hello @Raymond Red

I am sorry, but I don’t have an ETA on the release date; however, rest assured, the release will be available soon. And I will update the thread as soon as it is live.

Thanks for your patience.

Regards,

Anand Sri.

M

mark31875053rca0

Participant

Same problem here. It is an epidemic.

Anand Sri Bhattacharya

Community Manager

Hello @mark31875053rca0

I hope you're doing well. We apologize for the delayed response and the trouble.

The issue has already been reported to the product team, and they have identified the root cause and are working on and validating a fix internally. Once it is validated, it will be available with the public build. We’ll update this thread once the fix is available.

Thanks for your cooperation on this.

Regards,

Anand Sri.

K

karlssupport

Participant

I’ve been experiencing the same issue for the past few weeks on Windows 10 and 11. Task Manager shows Acrobat running even after I close it, and I can’t open it again without ending all running Acrobat tasks.

Anand Sri Bhattacharya

Community Manager

Hello @karlssupport

I hope you're doing well. We apologize for the delayed response and the trouble.

The issue has already been reported to the product team, and they have identified the root cause and are working on and validating a fix internally. Once it is validated, it will be available with the public build. We’ll update this thread once the fix is available.

Thanks for your cooperation on this.

Regards,

Anand Sri.

H

hrochman

Participant

This is also happening on multiple computers in our office. Originally it was only happening on one and I thought it might just be that computer so a couple days ago I uninstalled and reinstalled the app., this helped but only for a couple days as again today it started happening where after opening PDF suddenly it won’t launch and I have to go to task manager to close out multiple processes.

It is now also happening on 2 other computers in our office.

Anand Sri Bhattacharya

Community Manager

Hello @hrochman

I hope you are well, and we’re sorry for the trouble. We’ve reported this issue to the product team, and they are working on the fix. We’ll update the thread once the fix is available.

Thanks for your cooperation on this.

Regards,

Anand Sri.

Meenakshi0101

Community Manager

Hi Raymond Red,

Thank you for reaching out, and sorry for the trouble caused.

This issue has already been reported to the team, and they are currently investigating it further. Please collect logs for the process using the steps suggested here: Adobe Acrobat Diagnostics. Once logs are collected, share the log ID with us. We will share the log ID with the team for review.

Let us know if you need any help.

Thanks,

Meenakshi

R

Raymond RedAuthor

Participant

Hi,

Thank you, I have tried to follow the guide to collect the logs however I don’t have a Troubleshoot Acrobat button under help and when in settings and general their is no option to enable the troubleshooting in the general settings tab.

Anand Sri Bhattacharya

Community Manager

Hello @Raymond Red

I hope you are well, and we’re sorry for the trouble. Can you please try collecting the logs by referring to this article and share them with us: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html

Let us know if you experience any issues.

Regards,

Anand Sri.

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