Acrobat is crashing and creating multiple processes, requiring all to be shut down before it reopens.

Forum|Forum|1 day ago
July 7, 2026
2 replies
42 views

On multiple different computers I have had the same issue in Acrobat where it has been working fine, and then all of a sudden it won’t open any more. When I check in Task Manager, I can see multiple processes sat. It has happened so many times I have created a .bat file that runs “taskkill /f /im acrobat.exe", which shuts all instances at once.

I have tried on different machines and, after a while, get the same result. I have tried different PDFs. I have also reinstalled Acrobat on one machine, but after a few days the issue occurs again.

H

hrochman

Participant

This is also happening on multiple computers in our office. Originally it was only happening on one and I thought it might just be that computer so a couple days ago I uninstalled and reinstalled the app., this helped but only for a couple days as again today it started happening where after opening PDF suddenly it won’t launch and I have to go to task manager to close out multiple processes.

It is now also happening on 2 other computers in our office.

Anand Sri Bhattacharya

Community Manager

Hello @hrochman

I hope you are well, and we’re sorry for the trouble. We’ve reported this issue to the product team, and they are working on the fix. We’ll update the thread once the fix is available.

Thanks for your cooperation on this.

Regards,

Anand Sri.

Meenakshi0101

Community Manager

Hi Raymond Red,

Thank you for reaching out, and sorry for the trouble caused.

This issue has already been reported to the team, and they are currently investigating it further. Please collect logs for the process using the steps suggested here: Adobe Acrobat Diagnostics. Once logs are collected, share the log ID with us. We will share the log ID with the team for review.

Let us know if you need any help.

Thanks,

Meenakshi

R

Raymond RedAuthor

Participant

Hi,

Thank you, I have tried to follow the guide to collect the logs however I don’t have a Troubleshoot Acrobat button under help and when in settings and general their is no option to enable the troubleshooting in the general settings tab.

Anand Sri Bhattacharya

Community Manager

Hello @Raymond Red

I hope you are well, and we’re sorry for the trouble. Can you please try collecting the logs by referring to this article and share them with us: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html

Let us know if you experience any issues.

Regards,

Anand Sri.

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