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K
Krishna Kant Bareth
Participating Frequently
February 5, 2021
Question

Acrobat is crashing frequently

  • February 5, 2021
  • 2 replies
  • 1432 views

Please find the log from event viewer.

Faulting application name: Acrobat.exe, version: 20.1.30018.18527, time stamp: 0x5fced817
Faulting module name: Acrobat.dll, version: 20.1.30018.18527, time stamp: 0x5fced80c
Exception code: 0xc0000005
Fault offset: 0x0013d5a9
Faulting process id: 0x87fc
Faulting application start time: 0x01d6f9518cd7129f
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 2020\Acrobat\Acrobat.exe
Faulting module path: C:\Program Files (x86)\Adobe\Acrobat 2020\Acrobat\Acrobat.dll
Report Id: ab9facec-9d0d-48ef-afcf-ea4d940563c8
Faulting package full name:
Faulting package-relative application ID:

This topic has been closed for replies.

2 replies

Meenakshi Negi
Meenakshi Negi
Legend
February 11, 2021

Hi Krishna,

 

Thank you for reaching out and sorry for the delay in response.

 

We have released an update for Acrobat on February 9, 2021. Please try updating the application to the latest version and reboot the machine once.

You can install the latest update for the application directly from here: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/classic/dcclassic20.001feb2021.html#dc20-001febtwentytwentyone 

For more information on the latest updates, you may refer to this link: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html 

 

 

If you still experience the crash issue, please let us know.

 

Thanks,

Meenakshi

K
Krishna Kant BarethAuthor
Participating Frequently
February 17, 2021

Thank you for the response.

But still facing same error even after updating Acrbat.

Please let me know is there anything else we can do.

K
Krishna Kant BarethAuthor
Participating Frequently
May 3, 2021

We are still getting same error even after updating the Adobe Acrobat Standard 2020 version [2020.100.30020]

The RPC server is unavailable. (Exception from HRESULT: 0x800706BA)
The RPC server is unavailable. (Exception from HRESULT: 0x800706BA) 5/3/2021 1:49:32 AM
ClientInformation :- The RPC server is unavailable. (Exception from HRESULT: 0x800706BA) 5/3/2021 1:49:31 AM
Error in Opening pdf acrobat try counter - 4 - Error- The RPC server is unavailable. (Exception from HRESULT: 0x800706BA) 5/3/2021 1:49:31 AM
Error in Opening pdf acrobat try counter - 3 - Error- The RPC server is unavailable. (Exception from HRESULT: 0x800706BA) 5/3/2021 1:49:31 AM
Error in Opening pdf acrobat try counter - 2 - Error- The RPC server is unavailable. (Exception from HRESULT: 0x800706BA) 5/3/2021 1:49:31 AM
Error in Opening pdf acrobat try counter - 1 - Error- The RPC server is unavailable. (Exception from HRESULT: 0x800706BA) 5/3/2021 1:49:31 AM
Error in Opening pdf acrobat try counter - 0 - Error- Unable to cast COM object of type 'System.__ComObject' to interface type 'Acrobat.Interop.CAcroPDDoc'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{9B4CD3E7-4981-101B-9CA8-9240CE2738AE}' failed due to the following error: The RPC server is unavailable. (Exception from HRESULT: 0x800706BA).
Same functionality working fine with Adobe 9.
K
Krishna Kant BarethAuthor
Participating Frequently
February 9, 2021

Can someone suggest solution for this problem 

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