Acrobat is freezing and crashing

Forum|Forum|1 year ago
March 26, 2025
3 replies
177 views

My acrobat Pro upgraded and crashes multiple times a day. I get now error, just a We're sorry, Report?

Also happening to my coworker. Please help.

Crash or freeze

darrmy08

Participant

I tried the log tool, get error sending log

Meenakshi0101

Community Manager

Hi darrmy08,

Sorry to hear that.

Please share the screen recording of the steps you so and the error message that appears.

Try collecting logs using the steps suggested here: Collect logs when Acrobat/Reader crashes or freezes.

Let us know if you still experience issue.

Thanks,

Meenakshi

darrmy08

Participant

I can’t send logs, get error

T

Tariq Dar

Legend

Hi @Heather23318463yl0j,

Sorry for the troubled experience, and thank you for reporting.

Ensure your copy of Acrobat is updated, to check for any pending updates, launch Acrobat > Help > Check For Updates.

We would like to know more before we can assist you further on this. Kindly share the crash logs with us. Here is the guide on how to collect logs: https://adobe.ly/4c3p0jw Once the logs are collected, upload them to any cloud drive and share a public link with us.

Also, help us with the diagnostic logs so we can find the root cause of the issue. Here is the link to use the diagnostic tool: https://adobe.ly/3Y7D4CL. This can be accessed via the app itself: launch Acrobat > Help > Troubleshoot Acrobat (if the option is not visible, please use the link provided). This tool also helps you upload logs to our servers from your machine and share the log ID with us so we can track it.

In the meantime, please help us with the following details:

- OS name and version.

- Reader version installed: https://adobe.ly/4c3p2YG

~Tariq

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