Acrobat Is Impossibly Slow

Hi Souvik,

See the screenshot below for what I’m running after my last tech support call ..

Your Adobe Case ADB-39187759-G8G7

The person I spoke with last time already ran Acrobat cleaner and manually removed a bunch of files before reinstalling Acrobat. The “fix” lasted two days before I began having problems again.

At the moment, the problem is intermittent. At its worst, it happens with every file, no matter the file size. I can’t make a screen recording of the event when it’s not happening. But you might want to see if the person who helped me on the previous tech support call observed the problem during the time he was viewing my screen. (I don’t remember whether he did or not.)

I don’t know how to gather logs. However, I’m enclosing copies of my two recent letters to Adobe’s CEO for more details.

Jill Meryl Levy
[Personal information has been removed by Adobe moderator]

Hi @jilll47525288,

Hope you are doing well. Sorry for the trouble with viewing files on Acrobat.

Would you mind sharing a few more pieces of information for further investigation:

1. The app version of Acrobat you use (go to Acrobat-> About Acrobat Pro DC;

2. Is it with a specific file or with all the file? If with a specific file, would you mind sharing the file with us to test in-house;

3. A screen recording of the event for better understanding;

4. Please help us gather logs from your machine: https://adobe.ly/4l1gBRA. You can upload logs using this tool and share your Unique log ID with us. 

5. Please run the Acrobat cleaner tool https://adobe.ly/4cavxJ8, reboot the computer once, and install the application using the direct link https://adobe.ly/4cxNxxD and see if that works for you.