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BillHfromFIA
BillHfromFIA
Participant
December 10, 2018
Answered

Acrobat is "opening" files twice and not allowing saving after editing due to "someone else" having the file open.

  • December 10, 2018
  • 1 reply
  • 3869 views

I have a user that is opening a file (it shows up once on his PC) but is unable to save due to the program claiming that the file is already in use. On a hunch, I checked open files on the Windows server. It showed the same user with the file open twice according to the system, despite only being opened once on his PC. I checked for updates to see if this was a bug that was ironed out but found nothing.

Any ideas on how to fix this? It happens with every PDF he opens, he has to save as every single time.

This topic has been closed for replies.
Correct answer Test Screen Name

I suspect the second one might be Windows Explorer previews.

1 reply

try67
Community Expert
try67Community Expert
Community Expert
December 10, 2018

Are you sure they're opening the file directly and not a temporary copy of it or something like that? As far as I know, it's not even technically possible for Acrobat to open the same file twice. If you attempt to do it on purpose it simply displays the already-opened document the second time you do it...

BillHfromFIA
BillHfromFIAAuthor
Participant
December 11, 2018

Thanks for the response - And i would agree with you if it werent happening on every single file. It only shows once on the end-users computer. However, If i check open files on the windows admin server I can clearly see 2 open.

T
Test Screen NameCorrect answer
Legend
December 11, 2018

I suspect the second one might be Windows Explorer previews.

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