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Participant
August 27, 2025
Question

Acrobat is Stuck in my PC

  • August 27, 2025
  • 1 reply
  • 73 views

Hello I was trying to use acrobat and this thing keeps popping out and I cant close it and it makes my computer hang, Ive tried refreshing it won't even let me read the terms and conditions

1 reply

Souvik Sadhu
Community Manager
Community Manager
August 27, 2025

Hi @Plshelpme.,

 

Hope you are doing well. Sorry for the trouble with using Acrobat and closing the EULA window.

 

You might want to try the steps below:

1. Go to Start > Registry Editor > Location: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Adobe Acrobat\<version>\AdobeViewer   

2. In the left pane of the Registry Editor, open the <current version> folder. Then do one of the following:

  • If the AdobeViewer key exists, select AdobeViewer.
  • If the AdobeViewer key does not exist, right-click on <current version>, choose New > Key, name the new key AdobeViewer, and select AdobeViewer.

3. In the right pane of the Registry Editor, do one of the following:

  • If the EULA entry exists, then right-click on EULA and choose Modify. Change the value data to 1. Leave the base as Hexadecimal. Click OK.
  • If the EULA entry does not exist, then right-click on AdobeViewer and choose New > DWORD Value. Name the new item as EULA. Right-click on EULA and choose Modify. Change the value data to 1. Leave the base as Hexadecimal. Click OK.

4. Close Registry Editor.

 

Note: Keep Acrobat closed while you perform the steps.

 

If this doesn't work, you can check for more troubleshooting steps here: https://adobe.ly/4lQI3kz

 

Hope this helps.


Regards,
Souvik.