Acrobat is Stuck in my PC

Question

Hello I was trying to use acrobat and this thing keeps popping out and I cant close it and it makes my computer hang, Ive tried refreshing it won't even let me read the terms and conditions

Souvik Sadhu · Answer

Hi @Plshelpme.,

Hope you are doing well. Sorry for the trouble with using Acrobat and closing the EULA window.

You might want to try the steps below:

1. Go to Start > Registry Editor > Location: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Adobe Acrobat\<version>\AdobeViewer

2. In the left pane of the Registry Editor, open the <current version> folder. Then do one of the following:

If the AdobeViewer key exists, select AdobeViewer.
If the AdobeViewer key does not exist, right-click on <current version>, choose New > Key, name the new key AdobeViewer, and select AdobeViewer.

3. In the right pane of the Registry Editor, do one of the following:

If the EULA entry exists, then right-click on EULA and choose Modify. Change the value data to 1. Leave the base as Hexadecimal. Click OK.
If the EULA entry does not exist, then right-click on AdobeViewer and choose New > DWORD Value. Name the new item as EULA. Right-click on EULA and choose Modify. Change the value data to 1. Leave the base as Hexadecimal. Click OK.

4. Close Registry Editor.

Note: Keep Acrobat closed while you perform the steps.

If this doesn't work, you can check for more troubleshooting steps here: https://adobe.ly/4lQI3kz

Hope this helps.

Regards,
Souvik.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.