Acrobat IX, link (open page view) in doc 1 links to wrong page in doc 2

Dear Sir or Ms,

I tried to answer as best as possible below:

- Acrobat XI version:

Acrobat IX (nine) on Windows XP.

- Bug files to reproduce the issue at our end:

Please tell me how to do produce a bug file. Otherwise, I can send you a CD with the files in question, so you can see what happens.

- Exact steps executed to perform the issue:

Document 1 is the main document, memorandum of points and authorities entitled "SMJ 1_10_17 final."   Document 1 links to pages in Document 2 and 3.  Document 2 is the administrative record, entitled "AR."  Document 3 is a declaration.

Steps: Documents 1, 2, and 3 are open.  In Document 1, selected AR references example, "AR 249," with select tool left click → block selected "249" → right click "create link" → click "create page view" → clicked "next" → went to page 249 in Document 2 → clicked "set link."

Thereafter, when clicking on the AR links in document 1, for example "AR 249," page 248 in document 2 opens rather than AR 249.  This skipping backward one page action does not occur when linking to document 3, the declaration.

- Is this specific to just one file or is this happening on multiple files:

This could be specific to Document 2, the Administrative Record (AR), as the links to Document 3, the declaration, go right to the correct page in the declaration (even the location on the page in the declaration).   Document 2 contained scanned documents and some documents originally "saved as" from MS Word 2010 to PDF.  Document 3, the declaration, is entirely a "save as" from MS Word 2010 to PDF.   This is the first time this anomally has occured and it happens with the Document 1 no matter the computer used or whether the document is opened in Acrobat or Reader.

Please advise if you want me to mail you a CD.  Thank you.