Acrobat keep not responding when open Autocad converted drawing

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When open autocad converted drawings wuth my Acrobat. acrobat will freeze and show not responding, it works fairly fine for all others PDF files.

J

jeffrexford@yahoo.com

Participating Frequently

Last month Acrobat stopped working with my 24”x36” PDF plan files. I have completely removed the program twice but still “Not Responding” Microsoft Edge works perfectly.

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Meenakshi Negi

Community Manager

Hi there,

Thank you for reaching out, and sorry to hear about your experience. Please share the following information so we can further investigate this behavior:

Could you please confirm if the issue occurs with 24”x36” PDFs only?
Are those PDFs created in Acrobat or some other applications?
Please share a sample PDF so we can check.
The complete version number of Acrobat you are using.
The operating system on your machine.

Once we have this information, we can further assess the problem.

We look forward to your response.

Thanks,

Meenakshi

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S

sagrika

Adobe Employee

Hi there, thanks for reporting theis issue.

Can you please help us with below queries:

Has this issue started recently?
Would it be possible for you to share a sample PDF file?
Please follow the steps here to capture Diagnostic logs and share the details with us: https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html

Thanks

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