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Mick Judo
Known Participant
September 29, 2026
Answered

Acrobat keeps asking me to sign in after restarting

Hi everyone,

I've been having a strange issue with Acrobat recently. Everything works normally after I sign in, but whenever I close and reopen Acrobat, it asks me to sign in again. I've already checked that I'm using the same Adobe account, but the issue keeps coming back.

Has anyone else experienced this? Is there a setting or cache that I should check to stop Acrobat from repeatedly asking for authentication?

      BaniVerma
      BaniVermaCorrect answer
      Community Manager
      September 29, 2026

      Hi @Mick Judo,


      Thank you for reaching out, and we completely understand how frustrating this is. Having to sign in every time you reopen Acrobat defeats the purpose of saving your login, and we want to get this fixed for you.


      To make sure we're tackling the right issue, could you clarify one thing: when you close and reopen Acrobat, does the sign-in prompt appear right away, or only after you restart your computer? That detail helps us narrow down the cause.


      In the meantime, please try the following:

      • Update your Creative Cloud desktop app to version 5.4 or higher. Launch Creative Cloud and go to Help > About Creative Cloud. If an update is available, click Update.

      • Enable Windows Credential Manager. Press Windows Key + R, type services.msc, find Credential Manager in the list, and click Start the service. Then restart Acrobat.

      • Add Acrobat to your antivirus allow list if you have security software installed.

      • If you're on Windows, update to the latest Windows version.


      For more detailed troubleshooting, see: https://adobe.ly/47peamj


      Let us know what you find, and we'll take it from there.

      Thanks,
      ^BS

      View reply

      4 replies

      BaniVerma
      Community Manager
      BaniVermaCommunity ManagerCorrect answer
      Community Manager
      September 29, 2026

      Hi @Mick Judo,


      Thank you for reaching out, and we completely understand how frustrating this is. Having to sign in every time you reopen Acrobat defeats the purpose of saving your login, and we want to get this fixed for you.


      To make sure we're tackling the right issue, could you clarify one thing: when you close and reopen Acrobat, does the sign-in prompt appear right away, or only after you restart your computer? That detail helps us narrow down the cause.


      In the meantime, please try the following:

      • Update your Creative Cloud desktop app to version 5.4 or higher. Launch Creative Cloud and go to Help > About Creative Cloud. If an update is available, click Update.

      • Enable Windows Credential Manager. Press Windows Key + R, type services.msc, find Credential Manager in the list, and click Start the service. Then restart Acrobat.

      • Add Acrobat to your antivirus allow list if you have security software installed.

      • If you're on Windows, update to the latest Windows version.


      For more detailed troubleshooting, see: https://adobe.ly/47peamj


      Let us know what you find, and we'll take it from there.

      Thanks,
      ^BS

      Translate
      Mick JudoAuthor
      Known Participant
      October 2, 2026

      Thanks for the detailed suggestions. The sign-in prompt appears after I reopen Acrobat, not just after restarting the computer. I’ll check the Credential Manager and Creative Cloud version first and see if that resolves the issue. I’ll update the thread with the results.

      Translate
      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity Manager
      Community Manager
      October 2, 2026

      Hi Mick Judo,


      Please check and let us know if you continue to experience the same behavior or if the issue gets resolved. We will be waiting for your response.


      Thanks,

      Meenakshi

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