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Participant
May 16, 2024 6:49 PM UTC
Question

Acrobat keeps asking to upgrade

Up until last week, I was able to open a PDF and use the tools (fill and sign, exporting, etc.) from there. Now I cannot. The app keeps telling me I need to upgrade. I already have Acrobat Pro which is what it is telling me to update to. How can this be corrected ? 

 

Thank you so much.

2 replies

Participant
Jan 22, 2025 10:11 AM UTC

I'm experiencing the same thing. 

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Amal.
Legend
Jun 3, 2024 5:50 PM UTC

Hi there

 

Hope you are doing well and thanks for reaching out.

 

I have checked the Adobe account linked with the Adobe ID you are using on this community and unable to find any paid subscription, please try to logout  and relogin with the correct Adobe ID used for the Acrobat Pro subscription and see if that works.

 

~Amal

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