Acrobat keeps crashing

Question

Hi my Acrobat crashes the second I open it. I have read through community help and tried reinstalling it a few times. I also tried downloading and installing plugin / patch update, but can't find the app to replace it with . Any idea why this is happening?

I get this error every time: Sorry, Adobe Acrobat has encountered an error and needs to close.

See attached screenshot

gauravs43202023 · Answer

Hello daryn_1360,

Thanks for reporting the issue.

Can you please share the crash logs with us ??

Pls follow the steps mentioned in https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html

- On Win :- Follow section Collecting logs when Acrobat/Reader crashes -> On Windows ->

Using Windows error reporting to collect Acrobat/Reader crash dumps

- On Mac :- Follow section Collecting logs when Acrobat/Reader crashes -> On MacOs -> Using the Console Application

Crash dumps are not enabled by default on Window

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