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daryn_1360
Participant
Mar 3, 2025 11:27 AM UTC
Question

Acrobat keeps crashing

Hi my Acrobat crashes the second I open it. I have read through community help and tried reinstalling it a few times. I also tried downloading and installing plugin / patch update, but can't find the app to replace it with . Any idea why this is happening?

I get this error every time: Sorry, Adobe Acrobat has encountered an error and needs to close.

 

See attached screenshot

7 replies

gauravs43202023
Adobe Employee
gauravs43202023
Adobe Employee
Mar 4, 2025 7:40 AM UTC

Hello daryn_1360,

 

Thanks for reporting the issue.

Can you please share the crash logs with us ??

 

Pls follow the steps mentioned in https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html 

- On Win :- Follow section Collecting logs when Acrobat/Reader crashes -> On Windows -> 

Using Windows error reporting to collect Acrobat/Reader crash dumps

- On Mac :- Follow section Collecting logs when Acrobat/Reader crashes -> On MacOs -> Using the Console Application

Crash dumps are not enabled by default on Window

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daryn_1360Author
Participant
Mar 4, 2025 11:47 AM UTC
Hi, it isn’t giving me the option to report the crash, I just get this error

Sorry, Adobe Acrobat has encountered an error and needs to close.

You will not be able to use Adobe Acrobat at this time. Please contact Customer Support<> and use the reference code 205 for more information on how to resolve this issue.
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Abambo
Community Expert
AbamboCommunity Expert
Community Expert
Mar 3, 2025 12:07 PM UTC

Did you try the AcroCleaner yet? AcroCleaner — Acrobat Desktop Tools and Utilities 

 

Uninstall — AcroCleaner — Fresh download — install.

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