Acrobat keeps telling me to subscribe, but I'm already subscribed.

Question

I selected a yearly subscription through Acrobat for Samsung. I'm now trying to export a PDF as a jpg. But it then tells me to upgrade. And then tells me there was an error because subscription has already been purchased. Anyone know how to fix this?

ls_rbls · Answer

Hi,

Sometimes Adobe may be requiring their users to update their credit card and billing information.

I am not saying this may be your case, but it has happened to me before.

You can see if this is the issue :

https://helpx.adobe.com/manage-account/using/update-billing-information.html

Even if your billing information is accurate and current, try the steps above.

If that doesn't improve the issue contact support so that they can take a look at your account and see what's going on.

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