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AleetaRula
Participant
Oct 5, 2026 11:58 PM UTC
Answered

Acrobat launch crashing on m1 Ventura 13.0

Last week, Acrobat stopped opening.  I have tried:

  • different documents
  • different methods to open the app
  • multiple uninstalls/reinstalls
  • cleaner tool
  • deleting hidden files
  • a rabbit hole of other suggestions from google

Note: when reinstalling, it says it is compatible with my system

Diagnostic Logs:

{"diagnostics_version":"1.3.3","diagnostics_machineid":"30ccd026771bdabaa6d4da1ed5fed4225373c047fbeb05419e66286ca2e99beda8bc0d06b3d1fce331383cb566149eda1d3c6b1d6ce5e1e1c02e1397b9026fe0","diagnostics_component":"","acrobat_version":"DC","acrobat_acrobatinstallpath":"\/Applications\/Adobe Acrobat DC\/Adobe Acrobat.app","acrobat_product":"Acrobat","acrobat_versionnumber":"26.002.21901","diagnostics_silentapp":"False"}

 

Thank you for trying to help!

    Meenakshi Negi
    Meenakshi NegiCorrect answer
    Community Manager
    Oct 6, 2026 8:04 AM UTC

    Hi AleetaRula,


    Thank you for reaching out, and sorry for the trouble this may have caused.

    We are currently investigating this issue and would appreciate your assistance. Please try updating macOS Ventura to the latest version, 13.7.8. For some this has resolved the issue. If the issue still occurs, please provide the following information:

    We look forward to your response.


    Thanks,

    Meenakshi

    View reply

    3 replies

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity ManagerCorrect answer
    Community Manager
    Oct 6, 2026 8:04 AM UTC

    Hi AleetaRula,


    Thank you for reaching out, and sorry for the trouble this may have caused.

    We are currently investigating this issue and would appreciate your assistance. Please try updating macOS Ventura to the latest version, 13.7.8. For some this has resolved the issue. If the issue still occurs, please provide the following information:

    We look forward to your response.


    Thanks,

    Meenakshi

    Translate
    AleetaRulaAuthor
    Participant
    Oct 7, 2026 9:56 PM UTC

    Thank you for the response.  I will update as soon as I can, but at the moment I don’t have a spare drive to backup the computer so I can update.  

    Translate
    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    Oct 8, 2026 1:39 PM UTC

    Hi AleetaRula,


    If you can not update, could you please collect the logs for further investigation? You can find the steps to collect these logs here: "Collect logs when Acrobat/Reader crashes or freezes." You can skip the first two steps, as the application does not launch. Download the tool from the installer provided at the bottom of the help document. Once the logs collect, please share the Log ID with us.

    Let us know if you need any assistance.


    Thanks,

    Meenakshi

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