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October 5, 2026
Question

Acrobat launch crashing on m1 Ventura 13.0

  • October 5, 2026
  • 1 reply
  • 6 views

Last week, Acrobat stopped opening.  I have tried:

  • different documents
  • different methods to open the app
  • multiple uninstalls/reinstalls
  • cleaner tool
  • deleting hidden files
  • a rabbit hole of other suggestions from google

Note: when reinstalling, it says it is compatible with my system

Diagnostic Logs:

{"diagnostics_version":"1.3.3","diagnostics_machineid":"30ccd026771bdabaa6d4da1ed5fed4225373c047fbeb05419e66286ca2e99beda8bc0d06b3d1fce331383cb566149eda1d3c6b1d6ce5e1e1c02e1397b9026fe0","diagnostics_component":"","acrobat_version":"DC","acrobat_acrobatinstallpath":"\/Applications\/Adobe Acrobat DC\/Adobe Acrobat.app","acrobat_product":"Acrobat","acrobat_versionnumber":"26.002.21901","diagnostics_silentapp":"False"}

 

Thank you for trying to help!

    1 reply

    Meenakshi Negi
    Community Manager
    Community Manager
    October 6, 2026

    Hi AleetaRula,


    Thank you for reaching out, and sorry for the trouble this may have caused.

    We are currently investigating this issue and would appreciate your assistance. Please try updating macOS Ventura to the latest version, 13.7.8. For some this has resolved the issue. If the issue still occurs, please provide the following information:

    We look forward to your response.


    Thanks,

    Meenakshi