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Participant
November 21, 2024
Question

Acrobat License not on account page

  • November 21, 2024
  • 1 reply
  • 116 views

My Acrobat X Pro license NO longer shows in my "Your Products" list.  I know that the product is no longer supported.  I only use the product a couple of time per month, and the cost to upgrade is excessive given my usage (I am 71, and retired).  My PC started having a "Blank Screen" issue, and I had to reinstall Windows 11.  When I try to register Acrobat X Pro, I get "Activation limit reached for Acrobat X Pro".  Given that it is not in my "Your Products" list, I cannot deactivate it, and then reactivate it on my PC.

 

Anyone know how to get Adobe to just deactivate my Acrobat X Pro, or better yet, add it back to my "Your Products" list and I will deactivate it.

 

Thank you, Dennis

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1 reply

Souvik Sadhu
Community Manager
Community Manager
December 22, 2024

Hi @NasrawiDJ,

 

Hope you are doing well. Sorry for the trouble, and the delayed response.

 

If you're still looking for a solution, you might want to log in to https://adobe.ly/4fxEJaA, and scroll down to find "Active Session."

Remove every entry you see there, and try installing again.

 

Let me know if this works.


-Souvik