Question

Acrobat Licensing Application Freezing - Tahoe OS

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So i just upgraded to a new imac. All of my files successfully transferred from my old mac to my new one, with one exception - Acrobat Professional 2000.

Now i was successfully using this (on Tahoe) on my older imac - but when i attempt to run it, it asks me to run the licensing, and it freezes.

I have uninstalled the software and reinstalled it - and still get the same glitch.

Any suggestions?

D

Dr267839716ew1

Participant

I have the same problem. I used Adobe uninstaller (successfully), completed a fresh install with license number (successfully), but it still throws up the Licensing Application blank screen and totally freezes.

Any ideas, please?

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kglad

Community Expert

did you properly install acrobat 2000 or did you transfer eg, using time-machine or some other transfer app?

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JeffSPHRAuthor

Initially I used the time capsule install. When that didn't work, I fully deleted the program (follow adobes instructions on how to complete a full uninstall), rebooted the computer and did a fresh install.

Neither method was successful - same frozen dialogue

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T

Tariq Dar

Legend

Hi @JeffSPHR,

Sorry for the troubled experience.
Try using the Acrobat cleaner tool: https://adobe.ly/3MtGnRX to uninstall if you haven't tried already. Try then reinstalling Acrobat.

What is the exact version of Acrobat you have? Do you have a subscription or a serial number(please don't share serial number)?

Best regards,
Tariq | Adobe Community Team

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