Skip to main content
M
monika_0515
Participant
December 3, 2024
Question

Acrobat Login issue

  • December 3, 2024
  • 2 replies
  • 175 views

Hi, I have a problem with my Adobe Acrobat licence. I bought it in 2016 and successfully installed it on my computer. I’ve just changed my computer and I would like to move the Acrobat on my new computer. I uninstalled the program from my previous computer and installed on the new one. But the Adobe Acrobat doesn’t work, I see all the time request to log in but I don’t remember which login I used to register the licence. Is there any way to get the info which login I used to register the licence if I have the serial number?

2 replies

Souvik Sadhu
Community Manager
Souvik SadhuCommunity Manager
Community Manager
February 25, 2025

Hi @monika_0515,

 

Hope you are doing well. Thanks for writing in!

 

For such queries, I would suggest reaching out to our billing team through our social handles:

Facebook: @ Adobe

X (formerly Twitter): @ AdobeCare

 

They would be in the best position to assist you in real-time.


-Souvik

R
Adobe Employee
ravinderg62643219
Adobe Employee
December 4, 2024

Hi @monika_0515 ,

 

If you have the serial number, you can re-register it with another Adobe ID.

 

Regards

Ravi

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices