Acrobat Login issue

Question

Hi, I have a problem with my Adobe Acrobat licence. I bought it in 2016 and successfully installed it on my computer. I’ve just changed my computer and I would like to move the Acrobat on my new computer. I uninstalled the program from my previous computer and installed on the new one. But the Adobe Acrobat doesn’t work, I see all the time request to log in but I don’t remember which login I used to register the licence. Is there any way to get the info which login I used to register the licence if I have the serial number?

S_S · Answer

Hi @monika_0515,

Hope you are doing well. Thanks for writing in!

For such queries, I would suggest reaching out to our billing team through our social handles:

Facebook: @ Adobe

X (formerly Twitter): @ AdobeCare

They would be in the best position to assist you in real-time.

-Souvik

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