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T
tan_jonathan6119
Participant
August 25, 2024
Question

Acrobat Memory Access Error

  • August 25, 2024
  • 1 reply
  • 718 views

I reinstalled the app but the issue persists, also i tried to use Windows Memory Diagnostic tool

This topic has been closed for replies.

1 reply

Souvik Sadhu
Community Manager
Souvik SadhuCommunity Manager
Community Manager
August 25, 2024

Hi @tan_jonathan6119,

 

Hope you are doing well. Sorry for your experience with Acrobat!

 

The team is aware of the issue and is working on a fix.

 

Would you be interested in joining a call with me? This will help us understand the situation better and expedite the fix.

 

If so, let me know if the email address you registered with within the community is the best mode of communication, so I can share a link to schedule a call at your preferred time.


-Souvik

T
tan_jonathan6119Author
Participant
August 25, 2024

Lmao is this a scammer 

Souvik Sadhu
Community Manager
Souvik SadhuCommunity Manager
Community Manager
August 26, 2024

@tan_jonathan6119 Adobe Employees have the Adobe Logo at the bottom right of their profile picture.

 

Also, there will be an Adobe Employee title in their name. The only reason I asked for a call is that we cannot reproduce the issue at our end, and we are trying to get in touch with your users to get further info and complete events to expedite the fix.

 

-Souvik

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