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janes_p
Inspiring
May 16, 2018
Answered

Acrobat no longer opening files with macOS High Sierra / Security Update

  • May 16, 2018
  • 1 reply
  • 652 views

Recently I updated to Security Update 2018-001 on MacOS High Sierra 10.13.4 - since then, none of my Acrobat instances (DC Pro, X) works anymore: I can start Acrobat, but as soon a I try to open a file, Acrobat hangs (showing the "rolling ball") and I have to force quit. Deinstallation and re-installation did not solve the problem.

Resolution is urgent since we depend on Acrobat for our internal processes.

Message was edited by: Peter Janes - description clarified after further analysis

This topic has been closed for replies.
Correct answer janes_p

I was able to resolve through full clean-up cycle:

  • Full uninstall
  • Delete Application folder
  • Clear preferences
  • Restart
  • Clean re-install

1 reply

janes_p
janes_pAuthorCorrect answer
Inspiring
May 16, 2018

I was able to resolve through full clean-up cycle:

  • Full uninstall
  • Delete Application folder
  • Clear preferences
  • Restart
  • Clean re-install