Acrobat no responde

Question

Hola, no hace mucho instale adobe acrobat y me registre y  lo puse de pago, lo utilizo para estudiar pero cada vez que entro y lo utilizo por unos minutos enseguida deja de responder y tengo que cerrar el programa, no consigo encontrar la solucion, mi pc es un huawei d16, agradezco mucho si alguien puede darme una solucion. muchas gracias de verdad

Meenakshi_Negi · Answer

Hi christian_vlc,

Thank you for reaching out.

Please try the troubleshooting steps suggested in the following help document for a crash: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html.

If the above suggestion does not work, try reinstalling the application using the following steps:
-Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

If the issue still occurs, please share the Acrobat and OS versions on the machine. Share the crash logs using the steps suggested here: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html.

Let us know how it goes.

Thanks,

Meenakshi

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