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Document Geek
Community Expert
Community Expert
December 2, 2021
Question

Acrobat not honoring Paper Tray settings

  • December 2, 2021
  • 0 replies
  • 341 views

I am trying to print to a Xerox Phaser 7800 DN. When I go to print, I specifiy tabloid paper, and Tray 2, but Acrobat has started switchng it to the bypass tray, which contains 8.5 x 11 paper.

 

I have tried contacting Apple, and they are no help. And now Xerox telling me it's Acrobat that is the problem.

 

I am running mac os 10.15.7 and Acrobat Continuous release.

I have tried deleting and reinstalling the printer. I have also tried printing from Adobe Reader and the same problem exists.

 

I have printed thousands of tabloid pages and never run into this issue before. Any help would be appreciated.

 

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