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M
michael_6060
Participant
January 10, 2025
Question

Acrobat not recognizing Arial

  • January 10, 2025
  • 1 reply
  • 999 views

We have 3 licences, but one licence will not recognizing Arial (the font is loaded), Acrobat replaces Arial with "Adobe Sans MM" on a supplied document but if you try to edit it uses "Arial Narrow". If you try to run a repair it comes up with Arabic, Language is set for English. Tried every way of reseting we can think of, and uninstalled then re-installed. Nothing changes. We are a Print department, so this issue is an absoulte nightmare.

1 reply

T
Tariq Dar
Legend
January 10, 2025

Hi @michael_6060, 

 

Sorry for the troubled experience. 
You have three licenses for what Acrobat or Adobe Fonts? What is the OS language on the affected machine? Are all those machines Win OS machines?  

~Tariq

M
michael_6060Author
Participant
January 10, 2025

3 licenses for Adobe Acrobat, other two are fine. On Window 10 Enterprise, OS language is English.

M
michael_6060Author
Participant
January 28, 2025

Solution was a complete rebuilt of the laptop, after getting laptop to it`s default state, IT installing Adobe Acrobat before any other drivers or software. A major pain, but it`s now working.

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