Participant

Question

Acrobat notification and forcibly closed: Your subscription is for Simplified Chinese version

23 replies
2939 views
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Acrobat提示：您订阅的是简体中文产品版本，然后强制关闭了软件

我的订阅是Adobe团队版，操作系统是macOS 15.4.1，所有语言设置都会简体中文，其他的Adobe产品例如PS不受影响

Crash or freeze

T

tian_6086

Participant

Same issue here. Version 25.1

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R

ravinderg62643219

Adobe Employee

Hi ,

We acknowledge the issue, team is working on this fix. Will update once the fix is available.

Regards

Ravi

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H

haipeng_8570

Participant

Hi Ravi,

I think all users here need an interim solution to continue our work. So, could you provide it? E.g., historical version installer, etc..

Regards,

Haipeng

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H

haipeng_8570

Participant

Same issue for me. Acrobat 2025.001.20476. MacOS 15.4.1.

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R

Ravi Gour

Adobe Employee

Hi,

We are looking into this issue. Could you please confirm the Acrobat version on your machine.

Regards

Ravi

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C

Catherine24853331nkfo

Participant

have the same problem. I've already set the system language, but I still can't use the PDF. However, other Adobe software works fine for me

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C

Catherine24853331nkfo

Participant

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E

eon_2026Author

Participant

I'm subscribed to Adobe Team Product

My Mac running macOS 15.4.1, language setting is Simplified Chinese

only Acrobat has this issue—other Adobe apps like PS work fine.

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Meenakshi_Negi

Legend

Hi eon_2026,

Thank you for reaching out.

Please try the troubleshooting steps suggested in the following help document: https://adobe.ly/44PohRk.

Let us know how it goes.

Thanks,

Meenakshi

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E

eon_2026Author

Participant

Thanks for you help,but it's not work,the problem still come again,maybe I should contact local support on phone in work hours.

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