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M
mortonpc4
Participant
November 5, 2018
Question

Acrobat Notification Client

  • November 5, 2018
  • 1 reply
  • 18326 views

I have about a dozen Windows 10 systems that have stated getting a C:\Program Files\WindowsApps\AcrobatNotificationClient error. The error is "Windows cannot access the specified device, path or file. You may not have appropriate permissions to access the item.

We do not push updates to Adobe products.

Any idea what may be causing this error?

THX!

This topic has been closed for replies.

1 reply

Adorobat
Adorobat
Participating Frequently
November 6, 2018

Hi mortonpc4,

As per the issue description mentioned above, users are getting Acrobat notification client error on Win 10 machines, is that correct?

Could you confirm the dot version of Acrobat installed on the machine? You may refer to the steps given in this link on how to check the version in Acrobat: Identify the product and its version for Acrobat and Reader DC

Let us know if you need any help.

Shivam

M
mortonpc4Author
Participant
November 6, 2018

Hello!

The version we are running into this on is Acrobat  19.008.20080 running on Windows 10 Pro 10.0.15063 and another on Win 10 Pro 10.0.16299

Cheers!

Patrick.

Adorobat
Adorobat
Participating Frequently
November 9, 2018

Hi Patrick,

Thanks for the info. Could you try rebooting the machine once if you haven't already and check if users are still receiving the error?

If yes, try repairing Acrobat using "Repair installation" option under Help menu, reboot the machine after repair and check.

Let us know if you need any help.

Shivam

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