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Question

Acrobat - Número de série não é mais aceito

Forum|Forum|2 years ago
February 29, 2024
6 commentaire
2344 vue

Prezados,

Tenho uma licença do Acrobat 10.0 Standart, adquirida em 2012 e registrada no meu usuário Adobe. Precisei formatar meu notebook e quando fui reinstalar o Acrobat, baixando a versão disponível junto à minha licença na Adobe, ele informa que o número de série não é valido para este produto.

Quando abro o aplicativo instalado, aparece a tela de ativação e não sai disso. Gostaria que me ajudassem a resolver este problema.

PDF

Ce sujet a été fermé aux réponses.

L

LuisclaudiomaAuteur

Participating Frequently

Unfortunately, Adobe didn't want to solve my problem (which I think is theirs too) and suggested I purchase a monthly subscription plan for the new version of Adobe. It's impressive how these big companies treat the users of their systems. I will look for an alternative way that suits me and respects the user more.

L

LuisclaudiomaAuteur

Participating Frequently

As suggested below, I opened a ticket to try to resolve the problem and was informed that my license had been revoked. But I have the certificate for the original version of the product, purchased directly from Adobe and I do not agree that my license has been revoked.

Amal.

Legend

Hi there

Please go through the help page https://helpx.adobe.com/x-productkb/global/invalid-revoked-serial-numbers.html and see if that works.

~Amal

L

LuisclaudiomaAuteur

Participating Frequently

Unfortunately, I have already visited this page and none of the information on it helps me.

Abambo

Community Expert

You say that you downloaded the installation files. It may well be that you downloaded the wrong binaries.

ABAMBO | Hard- and Software Engineer | Photographer

L

LuisclaudiomaAuteur

Participating Frequently

Maybe, but I downloaded it directly from the link on my page where I have the license. But I will try to find another version. Thanks!

Amal.

Legend

Hi there

++ Adding to the discussion

Acrobat 10 is an old and EOL application. It is not supported on the latest Mac or Windows OS.

For more information, please go through the help page https://helpx.adobe.com/acrobat/kb/end-of-support-acrobat-x-reader-x.html

~Amal

L

LuisclaudiomaAuteur

Participating Frequently

A few days ago I used this same version for simple things on my Windows 11 and it worked perfectly.

L

LuisclaudiomaAuteur

Participating Frequently

I was using it safely before. The problem occurred when I had to format the computer and install again.

JR Boulay

Community Expert

This is a public forum, not Adobe support.
Users, including the Community Experts, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.
Adobe provides support through the Chat function: https://helpx.adobe.com/contact.html?rghtup=autoOpen or through TwiXter: @AdobeCare - https://twitter.com/AdobeCare
There is no email support, so beware of scammers.
If the chat window fails to open, then use a different device.

Acrobate du PDF, InDesigner et Photoshopographe