Skip to main content
D
defaultcztz7sy4d0ko
Participating Frequently
June 18, 2026
Question

Acrobat on MacOS Overwrites the “created” date

  • June 18, 2026
  • 1 reply
  • 0 views

For 5+ years, Acrobat on macOS has had a bug that overwrites the original “created” date on certain PDFs (mostly, dynamic XML-basd PDFs) whenever it is saved. This  breaks cloud document management systems, corrupts metadata, and causes real data loss.

Support tickets have gone nowhere; they get closed within 24 hours with zero response or insight.

Anybody got a fix?

Adobe opened Bug ID: ADC-4317807 5 years ago, but obviously, there is no transparency to what is going on.

    1 reply

    Meenakshi0101
    Community Manager
    Meenakshi0101Community Manager
    Community Manager
    June 18, 2026

    Hi defaultcztz7sy4d0ko,


    Thank you for reaching out, and sorry to hear about your experience.

    Please allow us some time to check the bug details with the team, as we can see the bug is still there. Once we have more information, we will update you.


    Thanks,

    Meenakshi

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices