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Acrobat only Scanning First Page

Forum|Forum|5 years ago
May 13, 2020
25 replies
26231 views

Acrobat had been working great until today. I was scanning multipage documents no problem. Now, out of the blue, acrobat will pull all of the pages through the scanner but only first page shows up scanned within acrobat. I can add single pages to that original scan but I want to scan multi-page documents all at once again. I uninstalled and re-installed my printer/scanner and still no luck. I am going to try and uninstall and reinstall acrobat here shortly.

Correct answer AnandSri

Hi All,

Thanks for your time and patience and for your cooperation on this.

As correctly mentioned by Gaurav, the fix is available with the latest update of Acrobat version 20.009.20065, please install the latest update from the help menu of the application>select check for updates, reboot application and try scanning.

For detailed information about the latest update, please see the Release notes.

Please let us know if you experience any issues.

Regards,

Anand Sri.

J

johnh9783280

Participant

I am having the same problem as above using Acrobat Pro (CC) from Windows 11 to via wireless connection to an Epson ET-3750 attempting to scan about six pages via the ADF. Only scans first page although it processes all pages. Very frustrating.

Using same setup and Epson Scan 2 app able to scan via the ADF all pages of s multi page document.

Please help. Thank you very much on Thanksgiving Day.

Amal.

Legend

Hi there

Hope you are doing well.

Have you tried the steps provided in the correct answer shared in the earlier response. Also, please check for any missing/pending updates for printer driver and firmware and try updating it and see if that works. You may also try to remove the printer driver , reboot the computer and reinstall the printer driver from the manufacturers website and see if that works.

Also, please go through the help page https://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html

~Amal

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DebSchopf

Participant

This issue just cropped up for me. Suddenly, I can only scan one page through the document feeder. It has been working fine for several years. So, I downloaded the latest DC update, 2022.003.20282, installed it, and restarted everything. No luck. Only the first page is processed, even though other pages successfully go through the ADF. Acer PC, Windows 10, HP scanner HP7C0137 (HP OfficeJet Pro 8030 series).

AnandSri

Legend

Hi @DebSchopf

I hope you are doing well, and I am sorry for the delayed response.

Please ensure you have installed the latest HP printer/scanner driver and firmware version. Check for any latest and pending updates from HP's official website and install them.

For testing purposes only, go to the Preferences option of the Acrobat, go to Security (enhanced) > turn off "Enable Protected Mode at startup and Protected View" Off & un-check: Enable Enhanced Security, click OK, restart the app and try scanning.

Note: Turning off the protected mode and other security options are only for testing purposes. Please enable it back after the test for security purposes.

Let us know how it goes, and share your observations.

Thanks,

Anand Sri.

M

Missy25131234i9zg

Participant

I am having the same problem and have all updates. Any other ideas/answers out there, that you know of. So frustrating.

AkanchhaS8194121

Legend

Hi Missy,

We have requested for some more details on your original community port. Please continue the discussion there to proceed further.

Thanks,

Akanchha

M

Missy25131234i9zg

Participant

When I try and scan a multiple page document I only get the first page.
Updates are current and using an HP OfficeJet 5200 series, same one I have
always used.

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neilp82197267

Participant

I am having same issue with Acrobat. Checked for updates and my software is up to date. Using Adobe Acrobat 2020 (20.005.30334) Only scans 1 page of multi-page document.

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RayLee505

Participating Frequently

As the guy said above - update to 2020.009.20065. See if that works! It worked for me but I had to have Tech roll mine back.

Good Luck!

garr25739395

Participant

Has this problem returned across the board - or am I just lucky? I have tried removing and reinstalling the scanner (Brother MFC-L2710dw), updateing Adobe pro DC, ppowering everything on and off. None of those things seem to be the trick. I was operating fine as recently as last week. Thanks, Gar

Amal.

Legend

Hi there

Hope you are doing well and sorry for the trouble. Would you mind sharing the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 21.07.20099 installed. Go to Help > Check for updates and reboot the computer once.

Also try to reset the Acrobat preferences as described here - https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/m-p/4792082 and see if that helps

You may also try to create a new test user profile with full admin rights in Windows or enable the root account in Mac and try using the application there and check.

Regards

Amal

bcpublish

Participant

Hi garr25739395

I had exactly the same problem in November last year (see my previous posts above). Apparently I was using WIA drivers for my Brother scanner so the Adobe tech suggested downloading TWAIN drivers from the Brother web site. I did this and then switched to TWAIN in Acrobat and hey presto - it worked!!

It is still working for me. Maybe try this and see if it fixes your issue.

D

DavidEsq

Participant

I just got a Brother MFC-L5850 and I am having the same problem.

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Frederic 157F

Participant

I have spent three days chasing this monster and it is still not fixed and the support agent told me I just have to wait for a fix from the fix team. My law firm is crippled with this situation. I am using Adobe Pro 2017. It worked fine up until the beginning of the week. Today I reached my limit and wrote the Adobe CEO in San Jose, California a very nice four page letter. I know he won't read it but possibly someone might. Maybe if they get enough letters someone might notice. I have HP Pavilions, Adobe Pro 2017 and HP OfficeJet Pro 8710. If I use the HP app I can scan multiple pages at a time. But even using Microsoft Paint I only get one page at a time. So I am wondering if this is not a bug introduced by a Windows 10 update. It is unnerving to have the support agent tell me that I just have to live with the problem. I tried to find the update 20.009.20063 and could not locate it. I would appreciate any help in tracking it down.

F

Frederic 157F

Participant

Finally problem solved 🙂

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RayLee505

Participating Frequently

I downloaded Acrobat DC today. I have Win10 and HP OfficeJet 9010. Both have the most current updates as of today. Adobe will only draw and scan 1 page from the autofeeder. Since the fix you are suggesting is there a way to have Adobe go back to that release?

X

XerXes

Participant

I have Adobe Acrobat 2017 and I have the same probem with scanning more than one page. I have chatted online with Adobe support but they do not seem to be aware that this is a BUG that needs an Adobe fix. From the previous posts in this conversation, it apprears that the bug is fixed by Optional Update 20.009.20065 but this is only for Acrobat DC 2020.

What about Acrobat 2017?

gary_sc

Community Expert

Once a program has reached "EOL" (End of Life), it is no longer supported. I'm sorry but to resolve this issue you will need to update your application.

One alternative is to NOT scan via Acrobat. Rather, your scanner has it's own software and in fact, that's the software that Acrobat uses to do your scanning so the interface should look very similar.

As you scan your pages, have them show up in a logical, easily found location (Desktop?). I also suggest scanning as TIF documents. Then when you're done scanning that document, open Acrobat up, and select from this screenshot:

Yes, this does take a few more seconds to create your documents but it works without having to buy a new copy of Acrobat.

bryanl8440177

Participating Frequently

Fixed on my end! Thanks, Guarev and team.

bp

AnandSriCorrect answer

Legend

Hi All,

Thanks for your time and patience and for your cooperation on this.

As correctly mentioned by Gaurav, the fix is available with the latest update of Acrobat version 20.009.20065, please install the latest update from the help menu of the application>select check for updates, reboot application and try scanning.

For detailed information about the latest update, please see the Release notes.

Please let us know if you experience any issues.

Regards,

Anand Sri.

S

sherall0

Participant

I have Adobe Pro 2020 version 2020.001.30005 - have checked for updates but says I have the most recent version. Scanning multiple pages does not work. Scans the first page then stops. Although I did go through the process of uninstalling my printer / scanner / imaging device and reloading, this does not work. We are aware that it is an adobe problem as I can use other software to scan multiple pages. This is really a basic function of the software that needs to be fixed. You say there is a fix for the older versions of the software - but the newest version still doesn't work.

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RayLee505

Participating Frequently

@Sheralll0,

I spent 3 hours on the phone with Tech Support two weeks ago. He dialed me back to the old working one but it does have it moments. If you have time to spend you can call Adobe Tech support and they can dial you back but then I also had to remove all my HP software and download and try different drivers for them. I had 3 options for a scanner when it was fixed - only one of the actually works for multiple sheets. It still says "Unable to read some text" after every page. The guy said they know of the problem and are supposedly working on it. Sorry I cannot be of more help. Kinda crazy to pay for software that doesn't work. If they do dial you back make sure automatice updates are turned off.

Rene'

G