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ignite_mike
Inspiring
Mar 5, 2024 3:50 PM UTC
Question

Acrobat opens distiller dialog box everytime I try to print.

For the past month or two, everytime I try to print a file from Adobe Acrobat, I get a dialogue box pop up from Distiller with the message.

 

"Acrobat Distiller would like to access data from other apps."

 

I am unable to print the file until I hit allow on that dialogue box. Not only is this annoying, but it seems to take additional time to print anything as Distiller seems to be loading in the background before this pop-up appears. 

 

I am running the latest version of Adobe Acrobat CC and Distiller on a Mac running the latest OS.

8 replies

Participant
Apr 17, 2024 2:35 PM UTC

I have this problem, also, just emerging recently. Hoping for a response from Adobe. Is it a bug?

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Amal.
Legend
Apr 17, 2024 6:32 PM UTC

Hi there,

 

Hope you are doing well and thanks for reaching out.

 

On Sonoma, distiller experience is not a bug. It was implemented to make printing by Adobe Acrobat work which stopped working on Sonoma due to an API deprecation by Apple.

 

Our team is actively working on this and the fix will be available in the future updates.

 

Thanks for your time and patience so far.

 

~Amal

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ignite_mike
Inspiring
Apr 17, 2024 6:46 PM UTC

Thank you for the update Amal! Looking forward to the update. I just had to print a load of receipts for tax season and it took 4 times longer than it should. LOL 

 

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ignite_mike
Inspiring
Mar 11, 2024 4:17 PM UTC

Acrobat V23.0

OS Sonoma 14.2.1

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Participant
Mar 26, 2024 12:07 AM UTC

Hi

Another Mike with exactly the same issue, very painful to wait for distiller to do its thing every time I try printing an laser from Acrobat.

I use Sonama 14.3.1 and my Acrobat version is 2023.008.2055 which i understand are the latest versions, is an option to uninstall distiller?

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Abambo
Community Expert
Community Expert
Mar 11, 2024 1:16 PM UTC

What are the exact versions (not latest, that may or may not be true, and after the next update, it is not true anymore.)?

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ABAMBO | Hard- and Software Engineer | Photographer