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Participant
May 2, 2025
Question

Acrobat opens main window off screen and all the dialogs as well

  • May 2, 2025
  • 1 reply
  • 876 views

Hi,

I changed my screens configuration and now Acrobat opens on invisible screen. I have to do ALT+Space, M and then move it with arrows.

And every time I open it is the same.

What makes it worse is that ALL the dialog boxes (for Save As..., for Open) do the same and it's really annoying.

I tried changing the Main screen to other monitor, tried to use "Last view settings" from preferences, tried
closing it Maximized, tried in preferences to set "use biggest monitor" - nothing helps!

So, how do I have Acrobat open VISIBLE again, and have it restore normal position for all the dialog boxes???

1 reply

try67
Community Expert
Community Expert
May 2, 2025

What's the exact version number of the application (You can find it out by going to Help - About Adobe Acrobat)? What's your OS version?

Deki BlueAuthor
Participant
May 6, 2025

The Acrobat version is 2025.001.20474 and the OS version is Windows 11 24H2 (OS Build 26100.3775)

Meenakshi Negi
Adobe Employee
Adobe Employee
May 6, 2025

Hi Deki Blue ,

 

Thank you for reaching out.

 

Please try reinstalling the application using the following steps:
-Remove the application and run the cleaner tool (https://adobe.ly/4jIeAJl).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://adobe.ly/4jJJ0uE.

 

If the issue still occurs, please share the screenshot of how it appears on your end. We might need logs for further investigation.

 

Let us know how it goes.

 

Thanks,

Meenakshi