Acrobat PDF Flle Sharing and Collaboration

Hi there

Hope you are doing well and thanks for reaching out.

This usually happens because Outlook (or your organization’s email security tools) is blocking or disabling the “Open” button in the Adobe Share email. Even though the email looks safe and the sender is trusted, Outlook sometimes treats the embedded button as a protected or inactive link.

Here are a few things that typically help:

• Instead of clicking the Open button, have them right-click the button and choose “Copy link”, then paste that link directly into a web browser.
• Ask them to check if there’s a plain text link in the email (often shown below the button). That link usually works even if the button doesn’t.
• Try opening the email in Outlook Web (browser version) instead of the desktop app.

Let us know how it goes. 

~Amal