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Rodrigo22160188mpti
Inspiring
June 19, 2024
Answered

Acrobat PDF Printer Will Not Install on a Microsoft Surface Pro 11 with Snapdragon Processor

  • June 19, 2024
  • 3 replies
  • 7328 views

I have a new MS Surface Pro 11 with a SnapDragon processor and cannot for the life of me get the Acrobat PDF printer to install.

 

During the intial install, the installer says that it can't find a file, ADOBEPDF.DLL, but the file exists in the location that it is looking for it.  I manually selected the file and let the installer continue.  When it is done, Acrobat seems to work just fine, but the printer doesn't get installed.

 

I followed the steps to install the printer manually, but it eventually throws an error message, "Printer driver was not installed.  The system cannot find the file specified."  I tried several of the Adobe PDF Convertors that get listed as well as trying the sixth one in the list but they all give the same error message.

 

This lead me to the patch that Adobe has for the printer not installing, which I ran and it also came up with the dialog about not being able to locate ADOBEPDF.DLL.  I pointed it to the file, but it didn't help and after the patch completed there was still no printer.

 

I suspect this is an incompatibility with the ARM processor, but don't know this for sure.  Any help or insight would be much appreciated.

    This topic has been closed for replies.
    Correct answer Greentee
    It’s only day one and also had an issue with some accounting software too but luckily that and the adobe issue were resolved so fingers crossed windows 11 on the surface pro 11 continue to work well for us.

    3 replies

    T
    Community Manager
    Tariq AhmadCommunity Manager
    Community Manager
    July 25, 2024

    @Rodrigo22160188mpti  @jackb86175400 @Sam382093780bae : Please confirm if you are still experiencing this issue. 

    ~Tariq

    S
    Samuel266615763ye6
    Participant
    July 25, 2024

    I ended up installing the 32bit version. Print to PDF works, but now I'm getting random blue screens of death.

    G
    Greentee
    Participant
    July 18, 2024

    Not sure if you found a way to install the acrobat pdf printer yet, but i too was frustrated after buying a ms sp11 and keyboard yesterday and unable to see the printer nor the adobepdf.inf while setting up my device that i rely heavily on printing, and emailing pdf's from acrobat. After seeing your trials and error i decided to chat with adobe before returning the tablet. The representative sent me a link to uninstall my 64bit acrobat install and another link to install the 32bit app and the printer showed up instantly, and works identical to acrobat on my intel and amd surface laptops

    jackb86175400
    jackb86175400
    Participant
    July 18, 2024
    Thanks for your answer. I returned the Surface Pro. Had other issues with it being ARM. Many vendors have software that is not compatible. I will wait til there are more of those computers in the hands of end users.





    Jack Bursztyn

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    S
    Sam382093780bae
    Participant
    June 23, 2024

    Same here! I tried repairing the installation and also reinstalling. No joy. SP11.

      R
      Rodrigo22160188mptiAuthor
      Inspiring
      June 27, 2024

      Thanks for confirming this. 

       

      After speaking further with Microsoft, Adobe will need to update and recompile their drivers for the ARM architecture. Who knows when or if this will happen?

        jackb86175400
        jackb86175400
        Participant
        July 2, 2024

        Same here... seems we jumped the gun too fast getting the MS Surface with Snapdragon ARM... Grrr.... @#$%@$@^

         
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