Acrobat Plugin in Word 2016 not working

Question

We recognized that with Version 24.002.21005 the Acrobat Office Plugin was not loaded as expected anymore.

The Adobe Plugin was not loading but present in the Add-Ins. The ribbon was not loaded and the Button Save to Acrobat PDF was not available anymore.

In our investigation Office365 versions were not affected.

Also upgrading to the optional patch 24.003.20054 resolved the Issue.

Tariq Dar · Answer

Sorry for the troubled experience and delayed response.

I'm following up to see if your issue is resolved. If not, let us know, and we'd be happy to assist.

Please ensure Acrobat is updated, to check for any pending updates, launch Acrobat > Help > Check for Updates.

Also, help us with the following information if the issue persists:

Thank you for your patience and understanding as we work to make things right.

~Tariq

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