Acrobat Pro

Hello,

I hope you're doing well, and we apologize for the delayed response and the trouble.

Does this happen with a specific PDF or all PDFs? Do you see an error message, or is there just a lag when opening the PDF? Please ensure you have the latest version of Acrobat installed on the machine: 24.005.20xxx Optional update, Jan 30, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check. For more information, see this: https://adobe.ly/4hIrohe.

Restart your computer and check if the issue persists. For testing purposes, temporarily disable Enhanced Security in the app: Go to Menu > Preferences > Security (Enhanced) > Uncheck "Enable Enhanced Security" > Click OK. Restart the app and check if the issue is resolved. Remember to re-enable the security settings after testing.

Let us know how it goes.

Thanks,

Anand Sri.

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

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