Acrobat Pro 2015 on Windows 11 (version 2023.008.20555) doesn't have any Preflight Profiles

Question

Hello, I have Acrobat Pro 2015 64 bit on a Windows 11 machine. This is brand new workstation, with fresh install of Acrobat. I tried fixing Installation and checked and no updates.

When I click the preflight icon it opens the box but it is empty. It has the 3 icons at the top but if I click one a window poops up that says "unable to load user preferences". I've included a screenshot of the blank preflight box.

Amal. · Answer

Hi there

Hope you are doing well and thanks for reaching out.

Please go through the correct answer marked in the similar discussions listed below and see if that works:

- https://adobe.ly/3IUSYIL

- https://adobe.ly/3x4ISlR

Note: Adobe Acrobat 2015 is an EOL application and no longer supported on latest Mac and Win OS. https://adobe.ly/49dOzvj

~Amal

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