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joshuaf11833761
joshuaf11833761
Participant
January 13, 2019
Question

Acrobat Pro 2017 academic install

  • January 13, 2019
  • 1 reply
  • 568 views

I purchased the Acrobat Pro 2017 disk from Best Buy (online). I am faculty at a university and my university email is my username.

I signed in and have to go through a process to validate my faculty status to get a serial #. I used my email/username, generated a new password, and put it in as directed.

I get a dead screen. Not a rejection, just nothing (url: https://oobe.adobe.com/?device_token=eyJ4NXUiOiJpbXNfbmExLWtleS0xLmNlciIsImFsZyI6IlJTMjU2In0.eyJpZCI6IjE1NDc0MDAwOTExMjF… )

I have retried it 4 times. What can I do?

This topic has been closed for replies.

1 reply

Adorobat
Adorobat
Participating Frequently
January 14, 2019

Hi joshuaf,

As I understand, you are facing issue when trying to install acrobat 2017 pro on the machine, is that correct?

Follow the steps given in the following link to submit your verification request.

Identit-e 2.0 

You can also download trial version of acrobat pro 2017 from here: Download Acrobat 2017

Refer this help document for more info:

Adobe Student and Teacher edition order fulfillment for customers outside North America

Let us know if you need any help.

Shivam

joshuaf11833761
joshuaf11833761Author
Participant
January 14, 2019

Thank you for responding.

I tried Identit-e 2.0 and received this message:

Identit-e does not recognize this product code.

1. Check the accuracy of your product code and re-enter it.

2. Confirm that your product was purchased in North America or South America. Products purchased outside of these areas are verified by Adobe directly at https://www.adobe.com/support.

3. Confirm that your product is supported by Identit-e verification. The following products are not supported and will be verified by Adobe directly at https://www.adobe.com/support.

    - Creative Cloud Memberships

    - Volume License Program purchases

However, I indeed put in the product code on the package and paper insert that came with my disk (purchased in the US from Best Buy on line).

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