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oklahoma cityc40632715
oklahoma cityc40632715
Participant
December 8, 2017
Question

Acrobat Pro 2017 & Form Display Problem

  • December 8, 2017
  • 1 reply
  • 796 views

We have several forms that simply don't display fully, initially, when opening with the Pro 2017 version. They show fine using Pro XI, or any version of the Reader, but not Pro 2017. What happens is that when first opening the form it'll display some of the filled out fields, but not all. If you then maximize or alter the display window, it'll show fine. Even moving the window to another monitor clears the problem, but this isn't a monitor or graphics card problem. It happens on any machine where 2017 is, so it appears to be a bug unique to that version. Does anyone know of a fix for this in Acrobat 2017? Is it possible to revert to a previous Pro version using my same key?

I'll also add that I just tested Acrobat DC and it does it there as well, so it seems as if it's unique to only the newer versions of Acrobat.

This topic has been closed for replies.

1 reply

AnandSri
AnandSri
Legend
January 9, 2018

Hello oklahomacityc,

Sorry for the delay in response to your query and apologize for the inconvenience caused. As per the description above, the PDF forms are not displaying correctly in Acrobat Pro 2017, Is that correct?

Please repair the installation file of Acrobat from Help>Repair installation(only for Windows). You can also reset the preferences of Acrobat, to reset the preferences, refer to How to reset Acrobat Preference settings to default.

Restart the machine after repair and resetting the preferences.

If the issue persists, please share the following details:

Let us know how it goes.

Regards,

Anand Sri.

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