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Sean29475819nwnv
Participant
Apr 21, 2023 3:10 AM UTC
Question

Acrobat Pro 2020 Classic recently asking for sign-in

We have recently started encounting this issue with some of our users.

We are using the Classic track of Adobe Acrobat 2020, which has recently started prompting for Sign-In and the software has been showing that the software subscription has expired, even though actvated with a serial key.

 

Steps I have tried this far to try and resolve.

Manually deleted all Adobe related folders from users AppData folder and the folder from C:\ProgramData.

Removed all registry settings related to Acrobat 2020.

Manually installed the software and entered the serial.

Generted a new Transform file and disabled all online services.

Signed in with a seperate account onto the PC and tried to use Acrobat.

Uninstalled and reinstalled with updated version from the download at https://helpx.adobe.com/download-install/kb/acrobat-2020-downloads.html

 

If I sign in using my Creative Cloud account, it seems to work fine as it activates using my cloud license. This is not an acceptable workaround, as these users do not have a Creative Cloud account.

10 replies

Amal.
Amal.
Legend
Apr 21, 2023 12:15 PM UTC

Hi @Sean29475819nwnv 

 

Hope you are doing well and sorry to hear that.

 

Please check the correct answer marked in the similar discussion https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-pro-2020-asking-to-sign-in/m-p/13497977#M394928 and see if that works for you.

 

Regards

Amal

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Sean29475819nwnvAuthor
Participant
Apr 24, 2023 12:21 AM UTC

Hi @Amal. 

 

This has already been tried, as I regenerated the Transform file used for install with that option to Disable All Online Services ticked.

Uninstalled and then reinstalled Acrobat with the Transform file specified to the MSI.

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Souvik Sadhu
Souvik Sadhu
Legend
Apr 30, 2023 8:09 PM UTC

Hi @Sean29475819nwnv,

 

Sorry to hear about your issue. 

 

Can you try restarting the credential manager for the system and then check again?

 

First, let's start by removing Acrobat Classic entirely from your system: please run the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html,

 

Now, click on the start menu-> type run-> on the run window, type "services.msc".

 

Once the list of services appears in the window, locate "credential manager"-> click restart the service.

 

 

 

Once done, reboot the computer once, and install the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

 

Hope this helps.

 

-Souvik

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