Acrobat Pro 2020 Perpetual License Blocked by Activation Limit After Old Computers Were Wiped

Hello,

I'm looking for assistance from an Adobe employee or Community Manager with an activation problem affecting my legitimately purchased Adobe Acrobat Pro 2020 perpetual license.

I purchased Acrobat Pro 2020 directly from Adobe for nearly $500. The product is visible in my Adobe account, and I have the original serial number and purchase information.

I am now installing the software on a replacement computer running Windows 11. The previous computers on which I installed Acrobat have been completely wiped, and I can no longer access those installations to deactivate them. Activation now fails because the maximum number of computers has been reached.

I contacted Adobe support and was transferred to the perpetual license team. They advised me to use the Adobe Community Forum to request assistance because the product is no longer supported.

I have also reviewed discussions from other Acrobat 2020 owners experiencing the same issue, including this discussion:
https://community.adobe.com/questions-9/access-to-acrobat-pro-2020-perpetual-licence-activation-limit-preventing-installation-on-replacement-computer-1546927

I understand that Acrobat 2020 reached end of support on November 30, 2025, and that a single-user license permits installation on two computers at a time. I'm not asking to exceed that limit. I'm asking how I can recover access to my existing license when the previous installations are no longer accessible.

Could an Adobe employee please clarify whether any activation recovery procedure or exception exists for this situation? If activation resets are no longer possible, I'd appreciate confirmation of that limitation and information about any available remedy for an existing customer.

I can provide proof of purchase and my serial number privately to an authorized Adobe representative.

Thank you.