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K
KBoutonCyber
Participant
October 25, 2022
Question

Acrobat Pro 2022 "Uploading and converting" saved PDF compatible .ai files prior to opening.

  • October 25, 2022
  • 1 reply
  • 1901 views

Previous versions of Acrobat worked smoothly when simply dragging and dropping saved PDF compatible Adobe Illustrator files onto Acrobat to open instantly. Now Acrobat obnoxiously pauses while "Uploading file to Adobe Document Cloud..." and then "Converting your file..." before opening or sometimes won't open at all and locks up Acrobat. I've turned off preferences for uploading to cloud to no avail.

Saving out as an .ai legacy version seems to work quicker without the uploading and converting to open instantly.

    1 reply

    D
    David Cardillo, PRH
    Inspiring
    September 9, 2024

    any more information on this topic?

    I'm trying to process an entire graphic novel done in AI art through Acrobat (I'm using Pitstop) but I cannot pause for each image to upload to Adobe's cloud. (I also am not allowed to upload these assets to cloud storage, especially when I cannot manage access.)

    Souvik Sadhu
    Community Manager
    Souvik SadhuCommunity Manager
    Community Manager
    January 31, 2025

    Hi @David Cardillo, PRH,

     

    Hope you are doing well. Sorry for the trouble, and the delayed response.

     

    Are you still looking for a solution? If yes. would you mind updating the app to the latest version (2024.005.2039x) and let us know if the issue persists.

    To do so, go to Acrobat Menu-> Check for Updates.


    -Souvik

    D
    David Cardillo, PRH
    Inspiring
    April 7, 2025

    Hi, @S. S , 

    I'm currently using version 25.001.20432. The behavior is still the same: opening an AI file directly within Acrobat first uploads the file to Adobe's cloud for conversion to PDF. 

     

    We cannot use this method because A) we are not allowed to transfer art assets offsite to cloud storage; and B) because of the processing bandwidth delays slowing the process down.

     

    What we have resolved to do instead is batch process all of the local AI files, saving them as PDF files, which open natively in Acrobat. (Whereupon we can process them with tools such as Pitstop.)

     

    Please note that converting them locally using Distiller is not an option either, as Distiller converts them to PostScript first, flattening any transparency as well as other features and data that would otherwise be preserved in a PDF.

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