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Answered

Acrobat Pro 2023 Extremely Slow Redraw and Page navigation

Forum|Forum|2 years ago
October 16, 2023
23 replies
63513 views

Hi Adobe,

I don't know what happened with Acrobat Pro 2023, but its a nightmare of slow redraw and unusable page scrolling. If I open anything mildly hi-res (300pdi and up) at a larger format A2, A1 etc. its almost impossible to zoom in to a large detail or move about the page. This did not happen on the previous version that I was using Acrobat Pro 2020. What has happened? I need this program to be able to check large format jobs for print, currently it's unusable. I have to force quite after I do one zoom or it will beach ball for an eternity trying to redraw the image.

I'm on a Macbook Pro M1 Max, 64GB Ram, 1TB HD with plenty of space. Ventura 13.6.

Adobe Creative Cloud gives me no way to revert back to an older usable version. Please advise how I can select an older versionto install, as I cannot do my job with this program as it is. Please Help!

Many thanks,

GG.

Correct answer timlee7

Very pleased turning off these options has solved the issue of redwaring when zooming in. this is in OSX 12.5 Monterey. Acrobat 24. 2015 27" iMac. Is odd as I had tried turing off the whole smoothing which ad not helped. But turning off the individual checkboxes has. I did find turing them on again caused the issue to return. Thank you.

Show previous replies

T

Teresa Smags

Participating Frequently

This new version is absolutely horrible.!! I can't even work with it, honestly! It legs so bad there's no way it keeps up. The Mac version this needs to be fixed ASAP.

dadadayvo

Inspiring

Response from Adobe: time we were offered a refund for all those lost hours trying to navigate round a flashing, constantly refreshing, navigation-less program? Seriously...

Hi there,

We are sorry to hear that.

Rest assured, our engineering team is actively working on resolving the issue. At this moment, we don't have a specific timeline for completion.

However, please know that the fix will be incorporated into future updates.

We appreciate your patience and understanding throughout this process.

~Amal

D

defaultd6pilhb7g74z

Known Participant

yes it really is time for them to start giving money back!

Or atleast fix the dam problem and credit all the users.

jamesb66378867

Participant

February 7, 2024, new acrobat pro is still completely unusable.

Amal.

Community Manager

Hi there

This issue is already reported to our engineering team and is being worked on.

The fix will be available in the future updates.

Thanks for your time and patience so far.

~Amal

D

defaultd6pilhb7g74z

Known Participant

Good morning Amal

It the fact thiat this has been going on since December wiht what seems like no urgency from Adobe.

Also in your reply you state future updates (pural) so are you saying it's going to take more that one update to fix the issue?

My confidence is sliping!

D

defaultd6pilhb7g74z

Known Participant

By farr the worst version of Acrobat. The redraw sucks!

If you have any amount of images on the page it's just redicoulus.

Pitstop has been effected once again making editing near impossible.

HELP ADOBE this is no joke!

Working for a large printer with a PDF workflow has caused us nothing but headaches and fustration!!!

M

melissas45406376

Known Participant

Same issue here - slow, slow, slow and often I end up force quiting. On top of that the page up/page down and arrow keys don't work reliably to navigate through pages of the PDF. Wish I could revert to an older version that works like it used to....

D

defaultd6pilhb7g74z

Known Participant

They make it extreamly hard to down grade unless you have a good back up on time machine your sunk!

Our company strives to be Info safe compliant with all apps updated as the update comes down.

We are rethinking our stance on this application.

Whats worse is there seems no sence of Urgency to fix the issue.

I think we as Creative Cloud users should be given a rebate as the product is defective!

Come on Adobe this is truley painful!

D

DeviousDan

Participating Frequently

3 months later and this issue still fcking exists. Do adobe not realise that people pay for this? and it is unusable. Fcking hopeless.

D

DeviousDan

Participating Frequently

Also love how i'm so angry i swore... and now wanted to remove my comments with swearing, but there is no option to do so... like there would be on ANY other forum lol. Adobe doing a great job with everything they do I see.

P

PCM UK

Participant

Same issue here with Win11 23H2 and Acrobat Pro version 2023.008.20458 64bit... very frustrating for multiple users!! I hope there's an update soon that resolves this. We find that the plugins effect MS Outlook operation too unless disabled since the most recent Acrobat update!

A

Anonymous

Hi,

Same issue here, with Win11 23H2 and Acrobat Pro 2023.008.20421 64 bits.

Hope Adobe finds a solution quickly...

M

MK1971

Participant

this app has always been a cumbersome nightmare to use and does discredit to all the other adobe products which are awesome. this latest version is absolutely appaling. I shudder any time i need to use it and avoid it at all costs. it should be entirely scrapped and reworked into something useful

D

defaulthdlor6y8e0fg

Participant

Same issue here, on W10 22H2 this time.

Started with 32bit 2023 version, but even after all upgrades and hours of google'ing and turning off settings no improvements. I manually downloaded 64bit yesterday, removed 32bit and installed this simple 70kb technical drawing (single layer, A3 and some simple lines from CAD) is an instant freeze & crash.

Online Adobe reader opens it without a hitch, Edge no problem, but local it is a no go.

According to adobe CC I am fully updated.

M

mccltd

Participant

I'm having the same problem across multiple users. It seems everyone who has been forced to upgrade has been unable to use the software. We're using edge and chrome unless we need to edit. If we need to edit, we're reverting back to old versions. I'd really appreciate an update if there is a better solution.

It seems that its been months and users are still complaining about the same problem.

D

defaultnels8t4u2pi5

Participant

Is there an ETA on this issue, we are all experiencing the same problems. Hard to get any work done.

Amal.

Community Manager

Hi there

The issue is already reported to our engineering team and under review.

We will share more details as soon as we get any information.

Thanks for your time and patience

~Amal

dadadayvo

Inspiring

Any news on the fix for this? Cannot view large format PDFs (or many others for that matter) so I can see that logo/pics will be hi-res enough for print @ 100%. Never had this problem previously; it's costing me hrs of lost time force quitting/restarting app etc... This is a very important, much needed fix for many Adobe users. Please help.

Mike_H_Brooklyn

Participating Frequently

Hi GG_Dynamix, I have the same issue - print production and Acrobat fainting every time I zoom or do something that requires a redraw. I dont know if this will work for you but when I went to my preferences and set "Page Display -> Use Overprint Preview:" to "Always", the problem went away. To be sure, it hesitates. But then it shows the zoomed in area without further stalling or missing image chunks. Maybe this will work for you. Have a great day.

S

Shawn Brown01

Participant

Thanks Mike.

This worked great for me.

K

KerryPalmerr

Participant

We are having the same issues with version 2023.006.20380 Not sure if there is a solution to this issue as we work on Mac Pro 2023 and it feels digusting to have paid so much and be using Adobe which seems to have hit the AI plateau and seems to be going downhill! Sorry for venting but it is unbelievable. Please Adobe hire some real world users to design your stuff.

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