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Participant
July 11, 2023
Answered

Acrobat Pro 2023 will not save new PDF files directly to SharePoint

  • July 11, 2023
  • 2 replies
  • 1743 views

When using either of the following methods to create a new PDF file:

  • Acrobat > Create > PDF from file
  • MS Word > Acrobat tab > Create PDF

If I choose a SharePoint location to save the new PDF file(s), Acrobat will instead save the file(s) to the documents folder on my local PC.

 

The only workaround I have found is printing the file and choosing Adobe PDF as the printer. Do the above two methods work for anyone else? Is there something I need to configure in Acrobat, or is this a defect in Adobe Acrobat?

 

In case it helps, here is what I am using: SharePoint 2019 (on-prem, not online), Microsoft Office 2021, Windows 10 22H2, Edge v114, and Acrobat Pro 2023.

This topic has been closed for replies.
Correct answer MSD_Dave

I wanted to provide an update on this topic. After working with Adobe support over the past few weeks, they were able to confirm that there is a known bug in the software causing this issue. They provided me with the following bug tracking ID: ADC-4418874. The support person on the phone said to look for a fix in an update next month.

2 replies

MSD_DaveAuthorCorrect answer
Participant
August 4, 2023

I wanted to provide an update on this topic. After working with Adobe support over the past few weeks, they were able to confirm that there is a known bug in the software causing this issue. They provided me with the following bug tracking ID: ADC-4418874. The support person on the phone said to look for a fix in an update next month.

Participant
July 25, 2023

 
I think I found it, try unchecking the box next to 'Show online storage when opening files', it worked for me and now 'Save as' takes me to the folder the original I'm working on is located. 

 

Participant
July 25, 2023

apologies, I posted this reply in the wrong place.