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Participant
October 22, 2024
Question

Acrobat Pro 24.3.20180 Crash Issues

  • October 22, 2024
  • 1 reply
  • 189 views

When I edit small things in an Adobe doc, the application crashes and says the document can't be found. I lose the document. This has happened with all Acrobat Pro versions for at least the past five years, so I'm not surprised. It renders the editing tools useless. Or, if users don't mind playing roulette (they may lose a PDF file entirely or maybe not ), then it's okay.  Acrobat engineers should remove the editing feature if they're not reliable. Or at least add a warning on click that stipulates users may lose their entire Acrobat Pro document if they employ certain editing features. None of the troubleshooting solutions offered in this community discussion (dating back to 2017) have ever resolved the problem. It's beyond frustrating because it's unreliable.

A crashed application is one thing, but an important document that no longer exists after adding a comment in Acrobat Pro is careless and disappointing. It creates a consumer trust issue.

1 reply

Souvik Sadhu
Community Manager
Community Manager
February 17, 2025

Hi @vicevirtue,

 

Hope you are doing well. Sorry for the trouble, and the delayed response.

 

We made some stability and performance enhancements in the subsequent updates. 

Would you mind updating the app to the latest version (2024.005.20xxX) and letting us know if the issue is fixed for you?

 

To do so, go to Menu-> Help-> Check for Updates.


-Souvik