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leslie39plus
leslie39plus
Participant
February 27, 2026
Question

Acrobat Pro 3-year license issue

  • February 27, 2026
  • 5 replies
  • 135 views

I recently purchased 3 Computers from Dell with Acrobat Pro 2024 3-year Term licenses. I redeemed the software with the redemption code at each computer, and I used my acrobat account (same account to all these 3 computers) to set/install them up.  

I found that only one license was registered in my adobe account. I tried to repeat the App redemption in the computer but it informed me the code was redeemed already. I supposed I have total 3 licenses for 3 computers, and now I only have one license for 3 computers. I tried to contact Adobe technical support and they hopelessly did not provide solution. 

Please can anyone advise how can I get back the remaining 2 licenses.

    5 replies

    Marshall35259170ub1s
    Participant
    August 26, 2026

    Was this resolved? I am trying to purchase another 3 year license for a different computer but Adobe is not allowing it.

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity Manager
    Community Manager
    August 26, 2026

    ​

      

    ​@Marshall35259170ub1s 

    Hope you are doing well, and thanks for reaching out. 

    What happens when you try to purchase another 3-year license for a different computer? Do you get any error messages? 

    As suggested in the previous email, you can also connect with our support team via chat for help ith validation/verification and app activation. 

    Feel free to let us know if you need any help in connecting with the support team over chat.


    ~Amal

    Amal.
    Amal.
    Legend
    February 27, 2026

    Hi there 

     

    Hope you are doing well and sorry for the trouble. 

     

    We need some more information for a better understanding:

    • Did Dell give you 3 separate redemption codes, or just one code for all 3 computers?
    • When you redeemed the codes, did you:
    • Use the same Adobe ID (email address) for all 3?
    • When you log in to https://account.adobe.com > Plans, does it show:
      One active Acrobat Pro plan only?

     

    Each term license is normally a separate subscription. If you purchased 3 licenses, you should see 3 separate active plans under the same Adobe account. 

     

    Please check the email inbox used for redemption and check for “Adobe redemption confirmation”

    You should have received 3 separate confirmation emails if 3 licenses were successfully redeemed.

    If you only see 1 confirmation email, then only one code was actually processed successfully.

     

    Please check with Dell for:

    • A breakdown of the 3 licenses
    • All 3 redemption codes again
    • Proof that 3 separate subscriptions were issued

     

    Hope this information will help.

     

    ~Amal

      leslie39plus
      leslie39plusAuthor
      Participant
      February 27, 2026

      Hi Amal, 

      Thanks for your advice. 

      Yes correct. Dell gave me 3 separate redemption codes for all 3 computers. I use the same Adobe ID (email address) for all 3, and only one active Acrobat Pro plan shown in my adobe account.

       

      I don’t recall but I need to check if I really received one “Adobe redemption confirmation”. 

      Let me check with Dell as well. 

      thank you for your advice.

       

      AnandSri
      AnandSri
      Legend
      February 27, 2026

      Hello ​@leslie39plus 

       

      Thanks for sharing all the details, and for your cooperation. 

      Once you get the details, you may also connect with our support team over chat so that they can help you with the validation/verification and assist you with the activation of the app.

       

      Let us know if you need any assistance.

      Regards,

      Anand Sri.

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