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leslie39plus
leslie39plus
Participant
February 27, 2026
Question

Acrobat Pro 3-year license issue

  • February 27, 2026
  • 1 reply
  • 7 views

I recently purchased 3 Computers from Dell with Acrobat Pro 2024 3-year Term licenses. I redeemed the software with the redemption code at each computer, and I used my acrobat account (same account to all these 3 computers) to set/install them up.  

I found that only one license was registered in my adobe account. I tried to repeat the App redemption in the computer but it informed me the code was redeemed already. I supposed I have total 3 licenses for 3 computers, and now I only have one license for 3 computers. I tried to contact Adobe technical support and they hopelessly did not provide solution. 

Please can anyone advise how can I get back the remaining 2 licenses.

    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    February 27, 2026

    Hi there 

     

    Hope you are doing well and sorry for the trouble. 

     

    We need some more information for a better understanding:

    • Did Dell give you 3 separate redemption codes, or just one code for all 3 computers?
    • When you redeemed the codes, did you:
    • Use the same Adobe ID (email address) for all 3?
    • When you log in to https://account.adobe.com > Plans, does it show:
      One active Acrobat Pro plan only?

     

    Each term license is normally a separate subscription. If you purchased 3 licenses, you should see 3 separate active plans under the same Adobe account. 

     

    Please check the email inbox used for redemption and check for “Adobe redemption confirmation”

    You should have received 3 separate confirmation emails if 3 licenses were successfully redeemed.

    If you only see 1 confirmation email, then only one code was actually processed successfully.

     

    Please check with Dell for:

    • A breakdown of the 3 licenses
    • All 3 redemption codes again
    • Proof that 3 separate subscriptions were issued

     

    Hope this information will help.

     

    ~Amal

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