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MaoUndo
Participant
May 17, 2024
Question

Acrobat Pro 64 bit freezes

  • May 17, 2024
  • 2 replies
  • 483 views

As per the subject of the post, for a few months Acrobat has been freezing, every now and then so that I cannot use it for many minutes.

I tried downloading the latest patch, but it didn't solve the problem.

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2 replies

Steven37467613h3v5
Participant
May 17, 2024

Hello,

 

Did you happen to notice this when rolling out Windows 11?

Amal.
Amal.
Legend
June 3, 2024

Hi there 
 
Hope you are doing well and sorry to hear that
 
Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.
 
What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20759 installed. Go to Help > Check for updates and reboot the computer once.
 
Also try to repair the installation from the help menu (Win Only) and see if that works.
 
Please try to reset the Acrobat preferences as described here https://adobe.ly/4e65EL8

 

~Amal

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