Acrobat Pro (64-bit) not honoring paid subscription

Question

Have been using Acrobat Pro (64 Bit) for almost a year. Suddenly todfay it's demanding I either choose a free trial or buy a new subscription. No explanation of why it would do this, will not accept any action other than these two. Needed for deadline work. Screenshot shows both the demand for payment and the list of most reccent activity that predates it. Please help.

kglad · Answer

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

if those all fail, change your cc language. eg, try international english

if that fails, change the install location

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

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