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default28551869pcofmk
Participant
September 1, 2023
Question

Acrobat Pro - billing

  • September 1, 2023
  • 1 reply
  • 436 views

Hi , when I subscribed to acrobat Pro, I chose the option 'Yearly, billed monthly'... it has been 3 months since and I would like to convert to 'yearly, billed upfront'- how do I go about making this conversion, I cannot seem to find it under my account settings. Kindly advise.

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    1 reply

    try67
    Community Expert
    try67Community Expert
    Community Expert
    September 1, 2023

    You should contact Adobe directly for help with this issue:
    Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    (make sure pop-ups are not blocked; type "Agent" to chat with a real person, or via phone)

    Twitter: https://twitter.com/AdobeCare

    There's no email support.

    Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

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